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Warranty Analyst at STS Technical Services

Warranty Analyst

STS Technical Services Milwaukee, WI Contractor
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[ Link removed ] - Click here to apply to Warranty Analyst is hiring a Warranty Analyst in Milwaukee, Wisconsin.

Position Overview: 

The Warranty Analytics Analyst role supports data analytics and systems. This position works closely with Warranty Operation teams, and market adjudicators to research, analyze, and develop warranty patterns from internal warranty data. In this role, the analyst will organize and make sense of a collection of information to help develop internal functional databases. They will need to evaluate, design, review and implement these databases for the warranty analytics team. Monthly analytic reporting on market/region warranty performance is required as well as supporting the early identification of trends to notify leadership team of potential concerns or improvement ideas. 

Duties & Responsibilities:

  • Works within multiple different systems to support the analysis of warranty performance data and construct reports that drive actions and performance improvement
  • Manipulate data into trending patterns based on region, components, dealer, repair, etc…
  • Analyze and recommend actions based on data analysis and trends with statistical significance
  • Assist with identifying and reporting out on key performance indicators for the market teams. Including review of metrics and discussions to understand and build new as the business conditions require
  • Works with the team to continuously improve dealers’ competency around warranty with minimal guidance
  • Works in a collaborative team environment, recognizing when team members require support and provides support as needed
  • Supports dealer engagements as required


Qualifications: 

  • Associates or equivalent required
  • Strong analytical process and principle-based problem-solving capabilities
  • Able to work with statistical analytic tools with proven results and competency
  • Demonstrated teamwork skills and the ability to work in self-directed work group
  • Good interpersonal skills
  • Ability to communicate professionally both verbally and written
  • Ability to work with international partners
  • AS400 and SAP system knowledge
  • Power BI, Tableau, Alteryx knowledge preferred
  • Basic understanding of motorcycles, service, repair and culture


About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that???s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries. Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore! If you want to speak to a Recruiting Professional directly, call 
1-800-359-4787
.
STS Technical Services is an equal opportunity employer. #ZR
 

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Job ID: BHJOB28522_35416

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