Primarily responsible for the delivery, installation, customization and support of all computing devices in the College of Arts + Sciences, including the School of Art, Architecture + Design, the Hamilton Lugar School of Global and International Studies, the Media School, and over 20 units for the Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA) under CITO support.
Works as an integral member of the unit’s Client Services + Support Team and serves as a point of contact for computing support, analysis, and advice for the faculty and staff of the College of Arts + Sciences, including the School of Art, Architecture + Design, the Hamilton Lugar School of Global and International Studies, the Media School, and over 20 units for the Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA). Recommends and approves faculty hardware and software purchases that are in alignment with CITO, ARSD and University strategies and policies.
Provides remote and on-site consultation and support for computer systems, software (including virtual applications) and peripherals as well as participation in project planning and implementation for an Enterprise model of computer support. This person is part of a team and acts as a liaison between clients and tier-2 IT resources within CITO and elsewhere in the IU IT community. Tier II resources included Security, Systems Administration and Deployment Services specialization.
Serves a member of CITO’s enterprise Disaster Response and IT Incident teams as part of a master business continuity plan. These membership roles are extremely sensitive and require professional status. Functions as a Windows and Apple computing support expert; and provides Windows education and training in collaboration with CITO’s Client Services + Support Training and Development Manager for CITO Support Services Team personnel.
REQUIRED: Associate’s degree in computer science or a closely related field and one year of experience working with a computer network.
Combinations of related education and experience may be considered.
Possess a valid driver’s license with the ability to be insured by Indiana University.
Demonstrated knowledge and skill in operating system architecture and configurations (Windows and Mac OS X); Business software such as Microsoft Office (Word, Excel, Access, PowerPoint and Outlook); Adobe Creative Desktop Applications (Acrobat, Dreamweaver, InDesign and Illustrator); Computer hardware architecture and configurations (Apple and PC); Computer peripheral architectures and configurations (printers, scanners, cameras, I/O devices, other). Familiarity with all desktop computer systems and peripherals within the last five years on market and desktop backup and disaster recovery systems. Excellent interpersonal and communication skills, including a customer service orientation and ability to interact and communicate effectively with a wide variety of individuals within a diverse environment. Strong organizational and multitasking skills including ability to manage multiple priorities. Demonstrated ability to handle sensitive situations with diplomacy and grace.
Three years of front-line, tier-1 Windows computer support experience. One year of project management and asset tracking. CompTIA’s A+, CompTIA’s Network +, Microsoft MCP certifications.
Working Conditions / Physical Demands
Physical requirements of this position include the ability to lift thirty pounds unaided and work from various physical angles such as kneeling and crouched positions to access devices and wiring.
$35,000 - 36,000
Troubleshooting (Problem Solving)