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Director - Cloud Engineering - Content Delivery at Marriott

Director - Cloud Engineering - Content Delivery

Marriott Boston, MA (On Site) Full-Time
**Job Number** 23004115

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management


Accountable for the research, analysis, design, creation and implementation of caching products that contribute to the establishment of Infrastructure-as-a-Service (IaaS) in the private cloud and public cloud space. Where appropriate, this role will make the "build vs buy" decisions with regards to services offerings. This role will have a team of infrastructure engineers (compute, storage, capacity) to develop the design and engineering specs supporting Marriott business applications across public and private clouds. Once the engineering specs and standards are defined, this team will lead the Operational Service Provider to execute across the fleet of on-property or above property systems.



+ 8+ years in an IT operational role supporting mission critical solutions or applications with 5+ years leading an infrastructure organization

+ Bachelor's Degree in IT-related field with five (5)+ years of equivalent combination of education and experience and training

+ 3+ years of experience providing operations and sustainment support with Akamai, Redis, varnish or native cloud cacheing other Content Delivery Network (CDN) provider with an depth understanding of CDN concepts and experience with Akamai ION Platform, WAF, managed Kona and Bot Manager

+ 5+ year's experience in any of the following:

+ Public Clouds/Virtual Private Clouds

+ Amazon Web Services (AWS) / EC2

+ Microsoft Azure

+ Oracle Cloud

+ Ali cloud

+ SaaS

+ Private Cloud Infrastructure

+ OpenStack

+ VMware / vRealize / VMware Integrated OpenStack

**Other Desired Technical Skills & Attributes**

+ Graduate degree in technical discipline

+ Strong diagnostic skills with regards to identification and classification of malicious BOT traffic

+ Solid understanding of one or more general purpose programming/script languages such as NodeJS, C/C++, C#, Python, JavaScript, Bash and PowerShell

+ Experience in Network Edge solutions

+ Familiarity with large scale cloud infrastructure, including network architectures, routing, DNS, TCP/IP protocols, and SSL/TLS ciphers

+ In-depth understanding of observability tools like Splunk and Dynatrace and other relevant tools

+ Outstanding data analysis and data-driven decision-making skills

+ Understanding of API security requirements and capabilities

+ Ability to design a global end to end architecture that supports high service availability

+ Industry standard Operating systems such as Microsoft Windows and Red Hat Enterprise Linux

+ Solid understanding Applications/Frameworks - Tomcat, Play, Node.js, NginX, JavaEE, or HTML5

+ Experience in core enterprise applications and/or application development tools

+ Experience in developing, implementing, and maintaining Infrastructure-as-Code (IaC), Infrastructure Immutability, and/or API Driven Infrastructure

+ Experience designing with application integration technologies (Web Services, REST)

+ Experience working in DevSecOps and agile methodologies

+ Experience with the contractual language supporting IaaS, PaaS and SaaS support models

+ Familiar with both relational (Oracle, DB2, MySQL, PostgreSQL) and non-relational (Cassandra, Couchbase, MongoDB) database technologies

+ Experience working with Docker Containers, Jenkins, Container Orchestration, and Modern Application PaaS (Pivotal Cloud Foundry, BlueMix, OpenShift Enterprise) solutions for application build and runtime management

+ Supported infrastructure for retail and/or hospitality business

+ Experience in developing and implementing strategic IT technologies and related processes, procedures, and decision support.

+ Experience with business requirements gathering/analysis.

+ Experience in researching emerging technologies and trends, standards, and products

+ Experience in developing technology roadmaps and strategies


+ Provides leadership, oversight, governance and strategic direction related to Infrastructure services to enable the delivery of IT services.

+ Defines the Marriott infrastructure architecture and governance model

+ Provides technical leadership, oversight, standardization and validation of the effectiveness for the Enterprise Infrastructure environment

+ Researches, designs, and implements high-performing software components that are standards-based, highly available and secured, delivering the required business functionality.

+ Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services.

+ Develops documents with a focus on how services will be leveraged in the solution architecture.

+ Participates in the evaluation and selection of Infrastructure based products.

+ Work closely with the EA team to facilitate alignment of plans with what is being delivered.

+ Institutes governance based on best practices and ensure proper alignment to projects and major initiatives

+ Leads the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.

+ Leads the analysis of technology industry and market trends to determine the potential impact on the overall Infrastructure architecture.

+ Supports Solution and Domain Architecture by providing architecture direction in terms of technology, software and infrastructure for projects in the delivery life cycle

+ Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.

+ Oversees the documentation of all architecture design and analysis work.

+ Defines, designs, implements and promotes standard configuration and change management, processes and practices.

+ Collaborates with Project Managers and business unit leaders for all projects involving enterprise data.

+ Acts as a leader and advocate of technology management, including coaching, training, and career development to staff.

+ Liaises with vendors to select the products or services that best meet company goals.

+ Develops and promotes technology management methodologies and standards.

+ Defines requirements for Marriott Infrastructure Engineering and Service Providers to

+ implement the appropriate tools, software, applications, and systems to support appropriate technology goals.

+ establish methods and procedures for tracking technology quality, completeness, redundancy, and improvement.

+ address technology-related problems in regards to systems integration, compatibility, and multiple-platform integration.

+ Defines requirements for Service Providers to

+ develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of technology architecture.

+ document the technology architecture and environment in order to maintain a current and accurate view of the larger technology picture.

**_Managing_** **_Standard End-To-End Processes_**

+ Promote the organization's awareness, understanding, and usage of enterprise standard end-to-end processes

+ Support the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation and compliance

+ Track status of key milestones in the adoption of new processes and tools

+ Collaborate with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality

+ Work with Marriott teams to ensure that process-related activities address company needs

+ Work to resolve content delivery escalated issues

**Managing Projects and Priorities**

+ Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

+ Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

+ Plans, develops, implements, and evaluates the quality of the teams' operations.

+ Provides recommendations to improve the effectiveness of processes or programs.

+ Understands and meets the needs of key stakeholders.

+ Supports achievement of performance goals, budget goals, team goals, etc.

**Leading Discipline Team**

+ Champions leaders' vision for product and service delivery.

+ Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

+ Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.

+ Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

**Managing and Conducting Human Resources Activities**

+ Interviews and hires employees.

+ Promotes the fair and equitable treatment of employees.

+ Facilitates regular, ongoing communication in department (e.g., staff meetings).

+ Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

+ Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

+ Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

+ Solicits employee feedback.

+ Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns

+ Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating

Procedures (SOPs and LSOPs) and supports the Peer Review Process.

+ Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

+ Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

+ Identifies talents of direct reports and their teams and assists with their growth and development plans.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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