Create a Job Alert.
Enter your email below to save this search and receive job recommendations for similar positions.
You’re being taken to an external site to apply.
Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.
Customer Service Representative Medical Equipment
Create Job Alert.
Get similar jobs sent to your email
YES, Rotech is still hiring to help serve our patients during this time of COVID-19
As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.
We have implemented the following measures:
- We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
- We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
- We have enhanced cleaning procedures for all of our equipment.
- We are communicating frequently with our employees regarding the latest guidance from the CDC.
Summary
We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.
Essential Duties and Responsibilities
- Assists with updating respiratory grid and maintains referral log
- Clears previous day’s route and checks all paperwork for accuracy and completeness
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries
- Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
- Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
- Monitors office supplies
- Prepares complete and accurate files for billing department
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Prepares tickets for daily routes
- Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid and private insurance coverage information
- Works with outside agencies to resolve customer issues
- Performs other duties as assigned
Supervisory Responsibilities
- None
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
Skills, Knowledge and Abilities
- Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interpret a variety of instructions in a variety of communication mediums
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Mapping skills including ability to plan time-saving delivery routes
- Mechanical aptitude with ability to learn
- Medical terminology
- Multi-task along with attention to detail
- Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
- Read and successfully interpret written directions and/or instructions in English
- Self-motivation, organized, time-management and deductive problem solving skills
- Sense of urgency and responsiveness to physicians, location employees and patients
- Work independently and as part of a team
Physical Demands
- Lift 10lbs at times
- Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
- Requires close vision to small print on computer and or paperwork; extensive hours working on the computer
Machines, Equipment and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
- Office equipment; fax machine, copier, printer, phone and computer
Work Environment
- Office environment
Benefits
- 401k savings plan
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays}
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Referral Bonus, Employee Discounts and Recognition Programs (internal money to spend at our company on-line store)
- Career Path, Advancement and Management Opportunities
- Internet Wi-Fi reimbursement (when applicable for the position)
- Cell Phone reimbursement (when applicable for the position)
- Mileage reimbursement (when applicable for the position)
- Work from home (when applicable for the position)
Make the right move, Create your job profile and Submit your resume today!! The hiring manager will review your resume and contact you if your qualifications match our needs. -435624170 at any time to view the status of any positions that you submitted your resume to. We appreciate your interest in Rotech Healthcare Inc.
TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK -28451084509 [ Link removed ] - Click here to apply to Customer Service Representative Medical Equipment
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
Recommended skills
Help us improve CareerBuilder by providing feedback about this job: Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security TeamJob ID: 2020-9115
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.