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Business Analyst job in Atlanta at Kforce Finance and Accounting

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Business Analyst at Kforce Finance and Accounting

Business Analyst

Kforce Finance and Accounting Atlanta, GA Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client in Atlanta, GA that is seeking a Business Analyst. Summary: In this role, the Business Analyst supports the day to day operations of the outsourced Business Center (BC). The Business Analyst will be expected to execute the operational duties to contact center and vendor operations in alignment with the company's approved operational goals. The Business Analyst audits vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI's. They will serve as a liaison between the company and contact center associates. Key Responsibilities:
  • The Business Analyst will support vendor manager in the implementation of new policies, procedures and standards for outsourced business center
  • Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
  • Coordinate daily communication between Returns teams team and outsourced business center to complete returns reconciliation transactions
  • Business Analyst will own End to End order and delivery seeding and influencers programs for home appliances
  • Work with vendor to audit quality of contact center agents calls
  • Support new accounts on boarded (Retail, Builder, Other)
  • Approve daily damage allowances for consumers
  • As a Business Analyst, you will send required daily, weekly and monthly reports

REQUIREMENTS:

  • Bachelor's degree highly preferred
  • 4+ years of experience
  • Vendor experience with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
  • Call center experience desired but not required
  • Some experience with Agile project/procedure management would be a huge plus
  • Excels with computer software programs (i.e., Excel, PowerPoint, Word and new/emerging presentation programs)
  • Experience with building internal cross-functional relationships and partnerships
  • Must be flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction; Works effectively with competing priorities
  • Sales-driven; Can perform root-cause analysis to quickly find and present resolutions - looking for someone that is tactical
  • Strong Proficiency with Microsoft Office - Excel & PPT
  • Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
  • Must have the ability to meet deadlines in a fast-paced and demanding environment
  • Regular, consistent and punctual attendance
  • Must be able to occasionally work nights and weekends
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Customer Service
  • Sales
  • Retailing
  • Management
  • Communication
  • Call Centers
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