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Customer Support Representative – Remote

Mommy Jobs Online Brainerd Full-Time
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Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available

The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request.

Essential Functions

  • Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customer’s reason for cancellation.
  • Address customer complaints with the goals of increasing satisfaction and retention rates.  Exercise creative negotiation and sales techniques to motivate customers to continue using our services.
  • Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals.
  • Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products.
  • Communicate company policies and procedures to customers.
  • Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc.
  • Utilize call center technology to input, track, and report customer issues.
  • Navigate company software programs, use web based search engines and troubleshoot customer issues.
  • Escalate calls outside their scope to appropriate tier of Customer service support function.
  • Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities).
  • Follows directives from Call Center Management (Coaches, Managers, etc.).
  • In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required.

 
Other Functions

  • Maintains excellent relations with all internal and external customers.
  • Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc.
  • Other duties as assigned.

 
Minimum Requirements

The following are required to enable job holders to perform the essential functions of the job.

Skills/Knowledge:  Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision.

Experience/Education:  High school diploma or equivalent.  Preferred 1 year experience in a customer service position (preferred call center experience).

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer.  The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position.  Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.  Ability to receive detailed information through oral communication utilizing a headset.  The employee is regularly required to talk 90+% of the time via a headset.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work at Home Locations:  Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.  

Additional Requirements

Training:  Routine training classes are required and/or offered during the employee lifecycle.  Training may consist of classroom and/or Computer based training (CBT).  

Schedules:  Flexible to work all shifts as required (evenings, weekends, and holidays).

Work from home requirements:

  • Must have a computer with Windows 7 or greater
  • High Speed Internet Service
  • Landline Phone Service

Pay:  $13.00 per hour

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. 

Please allow 24 hours of processing time once you register with us.  

If you have further questions please contact us at 1 (405) 418 - 6160.​

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Career Path

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Customer Support Representative – Remote
Estimated Salary: $64K
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Job ID: 1723

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Mommy Jobs Online is located in Oklahoma City, Oklahoma. We provide a unique legitimate pre-screened work-at-home job bank resource for remote jobseekers to find jobs safely to work online. Mommy Jobs Online has helped many people in the U.S. and Canada find part-time, full-time and flexible jobs working in the comfort of their own home. Mommy Jobs Online help professionals find the best remote jobs available based on their background work skills and qualifications.

Every job position in our remote job bank registry are pre-screened thoroughly, so you never have to worry about the legitimacy of any companies listed in our job network. We are proud to say that we have the BEST reputation when it comes to helping contractors find reliable work from home jobs. Our main goal is to be a trustworthy work-at-home job resource for you to find information on telecommuting jobs in one place that will help gain you financial freedom.

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