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Long Range Capacity Planner - Telecommute job in Philadelphia at UnitedHealth Group

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Long Range Capacity Planner - Telecommute at UnitedHealth Group

Long Range Capacity Planner - Telecommute

UnitedHealth Group Work From Home, PA Full-Time

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

We have an opportunity for a Senior Supply Planner to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of “Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company."

As a Long Range Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Create statistical model in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management
  • Collaborative ownership of the capacity management of resources with emphasis on:
    • Geographic down to individual site/real estate headcounts and the corresponding seating capacity/availability (10+ Geographies)
    • Contractual obligations/Service delivery requirements
    • Vendor selection and distribution recommendations (1-2 vendors)
  • Collaborate on the creation and delivery of selected vendor locked forecasts and drive accountability for staffing capacity throughout all levels of vendor leaders and internal vendor management partners. (1-2 vendors)
  • Partner with recruiting/sourcing to determine resource/location match within certain geographies
  • Generate/Distribute and track specific vendor locked forecasts (1-2 vendors)
  • Develop and drive mitigation strategies for specific business plans (80-250) and their corresponding FTE counts (1500-5000)
  • Own training/project burn down plans and impacts for their specific LOB and vendor group
  • Drive consistency in outlook and approach
  • Find creative solutions to complex problems through data management and analytics 
  • Ensure vendors are delivering on their plans and providing valuable insight to the supply team for future forecast decision making.
  • Improve processes to optimize performance and value over time 
  • Be a strong change agent and resilient to roadblocks 
  • Anticipate customer needs and proactively identified solutions 
  • Plan, prioritize, organize, and complete work to meet established objectives

Demonstrated Skills:

  • Advanced Analytical skills
  • Advanced statistical analysis skills 
  • Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc.)
  • Advanced written and verbal communication
  • Superior planning and organizational skills that effectively allocate and manage resources across the site 
  • Strong problem-solving skills that enable quick identification and efficient resolution of issues
  • Expert negotiation skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in Business, Finance, Accounting, Statistics, Math or related field; or 4+ years of equivalent experience
  • 3+ years of experience in service operations center, call center or Workforce Management that support populations of 1,500+ FTE’s across at least two different geographical locations
  • 2+ years of experience with Workforce Management software (such as IEX, eWFM, software Genesys)
  • 2+ years of vendor management or BPO collaboration 
  • 2+ year of scheduling and forecasting experience
  • 2+ years of experience leading or managing projects involving populations greater than 3,000 FTE’s
  • Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc.)

Preferred Qualifications:

  • 2+ years of experience working in analytical research, logistics, or reporting environments
  • Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting) 
  • Proven track record of identifying defects and process variation, and working to improve processes and reduce defects 
  • Experience scheduling, conducting planning meetings, and managing capacity 
  • Health care industry experience 

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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