Business Analyst - Bellevue

JOB DESCRIPTION – Senior Business Analyst

Title: Senior Business Analyst

Job Function: Product

Role Type: Full time

Location: Bellevue, WA

Reporting to: Chief Product Officer

Stakeholders: Product / IT

About Resulticks

Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, Resulticks enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core, Resulticks offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the world’s first marketing blockchain.

Resulticks has been named to the Gartner’s Magic Quadrant 2022 for Multichannel Marketing Hubs for six years in a row and has been awarded with the Microsoft “Elevating Customer Experience with AI” award.

Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Resulticks’ global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.

Resulticks seeks optimistic, high-energy industry veterans with entrepreneurial spirits and proven track records of successful problem-solving and process analysis to join our team as a Senior Business Analyst.

The Senior Business Analyst will be expected to bring subject matter expertise along with experience in solving complex organizational information problems. You must have the ability to communicate with members from different teams at different levels of the organization.

The ideal candidate will be a natural collaborator with the ability to develop and monitor new computer programs to ensure business requirements are being met. You should have strong analytical skills and be detail-oriented in order to provide the best solutions to current business processes.

Key Responsibilities

1. Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
2. Determine operational objectives, evaluating output requirements and formats.
3. Design new computer programs after analyzing requirements and constructing workflow charts and diagrams.
4. Improve current systems by identifying problems and designing modifications.
5. Support and align efforts to meet customer and business needs.
6. Define project requirements and details which includes identifying project milestones, phases, and elements, forming the project team, and creating the project budget.
7. Monitor project progress by regularly tracking activities, solving any issues along the way, and publishing progress reports.
8. Maintain system protocols by writing and updating procedures.
9. Write and maintain user documentation, train users, and provide help desk support.
10. Maintain confidence and protect operations by keeping information confidential.
11. Prepare technical reports by collecting, analyzing, and summarizing information and trends.
12. Establish professional networks and participate in professional societies.
13. Must have 5-10 years of experience in a relevant field.
14. Strong skills in software design and development along with software documentation and requirements.
15. Must have the ability to analyze problems and find solutions.
16. Must have a proven track record of achieving team targets and accomplishing results.
17. Strong problem-solving and team collaborative skills.
18. Knowledge of Microsoft Visio and Access is advantageous.
19. Expert or intermediate Microsoft 365 skills.
20. Ability to handle multiple projects in a fast-paced environment.

Experience and Academic Qualifications

1. At minimum, a B.A. or B.S. in a relevant field of study.
2. Advanced degree or MBA is a plus.

Must have authorization to work in the United States.

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.