Kforce has a client in search of a Customer Service Representative in Jersey City, NJ.
Support Transaction Banking's top clients, where focus is to protect and grow client relationships
Interfaces with target clients & internal service partners to advocate client needs and solutions
Uses product knowledge to resolve challenging client issues and conduct root cause analysis
Act as a dedicated client service support and primary escalation for complex transaction queries
Knows the client's business and internal workflows; Identifies ways to streamline workflows to mitigate risk
Create and maintain Client Profiles in Salesforce
Maintain a high level of expertise in all products, services, and channels clients use in order to provide excellent customer service
Implement customer service improvement ideas to enhance the customer experience and improve client satisfaction
Ensure risk/compliance guidelines are followed at all times
Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address
Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank's Risk Vision, including the Bank's anti-money laundering other risk management
To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Relevant education and/or training will be considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job ID: FAONS1877728
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