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Customer Service Representative III

Kforce Finance and Accounting Jersey City, NJ Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client in search of a Customer Service Representative in Jersey City, NJ. Duties Include:
  • Support Transaction Banking's top clients, where focus is to protect and grow client relationships
  • Interfaces with target clients & internal service partners to advocate client needs and solutions
  • Uses product knowledge to resolve challenging client issues and conduct root cause analysis
  • Act as a dedicated client service support and primary escalation for complex transaction queries
  • Knows the client's business and internal workflows; Identifies ways to streamline workflows to mitigate risk
  • Create and maintain Client Profiles in Salesforce
  • Maintain a high level of expertise in all products, services, and channels clients use in order to provide excellent customer service
  • Implement customer service improvement ideas to enhance the customer experience and improve client satisfaction
  • Ensure risk/compliance guidelines are followed at all times
  • Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address
  • Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank's Risk Vision, including the Bank's anti-money laundering other risk management

REQUIREMENTS:

  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
  • Relevant education and/or training will be considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job ID: FAONS1877728

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