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Event Manager - HARGROVE at Encore

Event Manager - HARGROVE

Encore Seabrook, MD Full-Time
Position Overview

The Event Manager (EM) has overall responsibility for each event production project assigned specific to Special Events/Exhibits and Trade Shows lines of business. This person serves as the primary owner and point-of-contact with all internal departments and the key client contact. At the direction of the Executive Producer, this position manages all phases of the project, including pre-show, on show site, and post-show activities. The EM must manage within the estimated, approved budget by coordinating, administering, and disseminating information to and from the client and all internal stakeholders. This position is responsible for facilitating and communicating the client's needs to the various operating departments within Hargrove as well as with the venues and subcontractors.

Event Managers own projects of medium to large scale across Special Events/Exhibits and Trade Shows; requiring advanced levels of expertise and ability as it relates to show size, scale and custom components. The EM has the additional responsibility of supporting the Group Managers and Executive Producers with training and mentoring of fellow staffers and supporting corporate initiatives such as workflow development and standard operating processes and procedures.

Key Job Responsibilities

Event Project Management

• Provide trusted leadership to the cross organizational team to build consensus on the vision, strategy, and execution of each project.

• Partner with Executive Producer (EP) on larger projects.

• Own medium to large shows where an EP is not assigned ensuring core event deliverables. Schedules and leads all internal and client meetings including Pre-Production, Production, Tie-Down, Exhibit Roundup, and Post-Show Wrap-up meetings.

• Attend client meetings and site inspections as required.

• Manage the submitting of requisitions for the procurement of subcontracted rentals and services (furniture, plants, AV, linens, etc.) or special materials (fabrics, substrates, etc.) and ensuring timely delivery and return of goods as contracted.

• Participate and support corporate initiatives for improving infrastructure, processes, and procedures.

Event Execution

• Participate in Project Launch Meetings owned by the Sales Account Executive, ensuring a smooth transition to event production project team.

• Work closely with venue CSM to manage space allocation.

• Manage the completion and updating of all floor plans, including initial fire marshal requirements.

• Act as the project leader and onsite contact for the client throughout the event.

• Manage all phases of event technical execution from load-in through run of show to load-out.

• Ensure compliance with established Technical Standards and Production Standards.

• Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.

Financial Management

• Responsible for overall budget management, costs, and profit margins for each job; including planning and project timeline management.

• Complete appropriate work orders and detailed order forms in a timely fashion including items such as graphic submission, proof-reading, shop orders, etc..

• Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors

• Ensure compliance with Hargrove Policies and Procedures to minimize company's exposure to liability claims and property damage, theft and misappropriation.

Administrative & Training

• Responsible for the successful briefing and handover to onsite staff.

• Make provisions for any necessary licenses, permits, and/or certificates as needed.

• Coordinate graphics collection and dissemination; including receiving files from client, collecting logos, ensure internal departments have correct, final, client-approved file.

• Collaborate with design department to create renderings and communicate to client.

• Other duties as assigned.

• Manage all show dates and accurately maintain Forms database.

• Conduct review and analysis of proposed events as required.

Job Qualifications

• Bachelor's degree or higher in Business, Marketing, Event Planning, Communications or a related area of study or equivalent industry experience

• 4+ years of event production experience including special events and trade shows

• 1+ years of direct account/client management

• Excellent customer service skills and the ability to work with cross-functional teams across many levels of management, including the executive leadership

• Budget monitoring and management

• Works well both independently and as a team player, both in the office and at show site with little to no supervision

• Fluent using the English language, along with excellent written and oral communication skills

• Positive approach to teamwork, sales and problem solving

• Detail oriented, strong organizational skills, and works well under pressure

• Microsoft Office 365 experience required

• Certified Meeting Planner certification preferred

• Ability to pass a high-level background check

• Willingness to travel (<50%)

Competencies (by Core Values)

• Communicates Effectively

• Detail Oriented

• Hospitality

• Drives Quality Results

• Decision Quality

• Action Oriented

• Manages Ambiguity

• Builds Effective Teams


Work Environment


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based on an individual hotel or a representation of hotels in that city or area.


Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Hargrove based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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