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Customer Analyst II

M&T Bank Baltimore Full-Time
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Responsible for conducting advanced quantitative and statistical analyses of customer information, evaluating customer behavior and the profitability of the customer portfolio to generate actionable insights that support critical business decisions.

Primary Responsibilities:
  • Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing services.
  • Develop creative approaches and methodologies to answer critical business questions, evaluate new product and service opportunities, and assess market potential.
  • Provide actionable and insightful recommendations from data mining, segmentation, customer profiling and quantitative analyses with the goals of: identifying acquisition, cross-sell, up-sell, and retention opportunities.
  • Evaluate opportunities to improve customer profitability, targeting efficacy, offer appeal, channel preference, product and service bundling, customer loyalty, etc.
  • Participate in strategic marketing decisions relating to customer needs, preferences, behaviors and segmentation, as well as advertising, direct marketing, and digital marketing efforts.
  • Interpret results of analyses, translate insights into actionable recommendations, present the insights and recommendations to senior management and work closely with business partners to integrate and operationalize the recommendations in the business strategies, plans and tactics.

Education and Experience Required:
Bachelor's degree (preferably in quantitative field)

3 years relevant experience


Recommended skills

Direct Marketing
Strategic Marketing
Digital Marketing
New Product Development
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M&T Bank is a multi-state community-focused bank serving
New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia,
West Virginia and Washington, D.C. Founded in 1856, the company provides
banking, investment, insurance and mortgage financial services to more than 3.6
million consumer, business and government clients.

M&T Bank Corporation is an Equal Opportunity/ Affirmative Action Employer, including disabilities and veterans.

Equal Housing Lender. NMLS #381076. © 2019 M&T Bank. Member FDIC.

Website         http://www.mtb.com

Industry         Financial Services

Company size        10,001+ employees

Headquarters         Buffalo, New York

Type         Public Company

Founded         1856

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