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Agency Support Coordinator at R&R Insurance Services Inc.

Agency Support Coordinator

R&R Insurance Services Inc. Waukesha, WI (Onsite) Full-Time

Are you ambitious with a friendly disposition?  Do you enjoy working in an office environment packed with variety?  R&R Insurance Services, Inc., recently named Waukesha County Business of the Year, and one of the Top Work Places by the Milwaukee Journal Sentinel, is searching for a professional, reliable and accommodating individual to fill a position in our Waukesha office!  If you’d like to become part of a family-owned agency that embraces work/life balance in a strong team based environment, then this opportunity is for you!  No insurance experience required!


  • High School Diploma
  • Minimum of two years general office experience
  • Previous mail processing experience
  • Experience operating a multi-line, computerized switchboard
  • Intermediate knowledge of Microsoft Office programs including Outlook, Excel and Word
  • Outstanding phone etiquette and listening skills
  • Exceptional customer service skills
  • Excellent written and verbal communication skills
  • High level of professionalism with strong interpersonal skills
  • Detail oriented with strong organizational and multi-tasking abilities
  • Ability to manage shifting priorities
  • Self-starter with a helpful attitude
  • Basic knowledge of using and maintaining office machines (copier, scanner, postage machine, folding machine & binding machine)


This full-time administrative support position offers a variety of responsibilities to keep you from being tied to a desk all day!  Our team of three works closely together to complete core responsibilities.  You’ll be cross-trained to be able to step in whenever and wherever needed!   Responsibilities include:

  • Reviewing and processing a high volume of incoming mail; sorting, scanning & indexing accordingly
  • Sharing receptionist responsibilities by greeting customers and directing incoming calls with accuracy
  • Processing outgoing mail; running through an automated postage machine
  • Running bulk mailings through folding machine
  • Acting as the go-to person for specialized high priority printing projects
  • Managing and processing the weekly supply order including paper products and office equipment
  • Printing invoices and statements as needed
  • Maintaining ample amount of paper at all copy machines throughout the office
  • Taking ownership of data entry, scanning, copying and laminating projects as requested
  • Special projects as assigned
  • Working as a team and providing first class service to internal customers


  • R&R offers careers, not “jobs”
  • Competitive salary and paid time off benefits
  • An afternoon off every other week
  • Discounted passes to local area attractions
  • Smart Casual attire
  • Onsite workout facility
  • Sit/stand desks for ergonomic comfort
  • Community involvement through creative fundraising events
  • Opportunity to express yourself through a variety of company sponsored committees
  • The culture of a small company with the benefits of a large company
  • Company paid licensing and continuing education
  • Family friendly work environment with a 37.5 hour work week
  • 401K with company match and annual profit sharing
  • Medical, Dental, Vision, Life and Flex Spending Accounts
  • Discount on personal auto and homeowners insurance
  • Opportunity to advance your career in a fully remodeled state of the art office building

See why a career with R&R is like no other!  Join the Knowledge Broker Team today!

Recommended Skills

  • Active Listening
  • Administration
  • Attention To Detail
  • Communication
  • Customer Service
  • Data Entry
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Job ID: LI18-10440_3531712217

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