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Company Contact Info

  • Collegeville, PA 19426

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Customer Service Representative

The Judge Group • Collegeville, PA

Posted 9 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Competition

3

Applicants

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Job Description

The Judge Group is seeking an experienced Customer Service Representative to provide support for a web based application.  

Position: Customer Service Representative

Location: Collegeville, PA

Duration: Long term contract

Shift: 12AM - 9AM

Determine requirements by reviewing online support request forms created by end users.

• Prioritize tickets based on severity of issue

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Utilize screen share and or other tools available in the process of issue remediation

• Customer Focused/ Customer Service first mentality

• Ability to Prioritize based on implied severity

• Excellent Verbal Communication skills

• Work under pressure

• Data Entry Skills

• Help desk ticket management understanding

• Listening, Phone Skills

• Building Relationships

• People Skills

• Problem Solving


Job ID: 588151
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