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Dispatch (1 or Associate)

American Medical Response St. Louis Full-Time
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Location: Abbott EMS - St. Louis, MO FLSA Status: Non-exempt

Shift Type: Full-time

Shift Times:

We are currently recruiting for evening shift positions and night shift positions. Both of which require a weekend and holiday rotation. As shift needs change, the department may post new shift opportunities for employees. These shifts will be awarded based on seniority and qualifications.

POSITION SUMMARY: The Dispatcher functions primarily as an intake operator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. Volume is made up of non-emergency transports that originate from nursing homes, hospitals, and private residential requests, as well as urgent transports through our 911 contracts and customers.

Essential Duties and Responsibilities:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules, approved protocols, and established processes.
  • Candidates should be able to function well in a high stress/fast paced environment while managing a large volume of emergency and non-emergency transports in an efficient and courteous manner.
  • Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
  • Maintain a high level of expertise in the use of the computer aided dispatching system that provides proper dispatching of ground units in an unbiased and professional manner.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for complete and accurate data entry for all service requests.
  • Responsible for generating applicable reports and checking for accuracy.
  • Other duties as defined by the formal job description.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Must pass several competency tests during training, including medical terminology and Emergency Medical Dispatcher certification.
  • Must be available to train fulltime during the day, Monday - Friday, for a minimum of three weeks


  • Starting rate with no prior experience: $12.00/hr; $12.75/hr if EMT or Paramedic licensed
  • Opportunity to move up to $16.50/hr after completion of your first year of employment
  • Excellent full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
  • 100% paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician (EMT) class
  • Ability to transfer to other AMR locations nationwide

About Abbott's Communication Center:In addition to dispatching for our local operations, the St. Louis Communications Center is a regional communications hub managing multiple ambulance operations across the East Region of AMR including both emergency 911 and non-emergency services in at least seven states.The center is a fast-paced department with the primary responsibility of scheduling and dispatching of all requested transports. We act as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide Pre-Arrival instructions to callers when applicable. All required training is provided to the selected candidate after hire.

NOTE: Once you have submitted an online application, please watch your email for further communication. You will be sent a link from URL blocked - click to apply for an online assessment. This assessment must be completed to move forward in the application process.

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


Skills required

Securities (Finance)
Financial Analysis
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Job ID: 2019-6473


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All About AMR, the nation’s leading medical transportation company

AMR serves more communities and customers than any other private ambulance service provider in the nation. But more importantly, AMR’s employees serve their local communities on a personal basis, as part of the community where they live and work. As medical professionals and as neighbors, your needs are our concerns.

With more than 17,000 paramedics, emergency medical technicians (EMTs), nurses, doctors, and support staff, AMR brings the strength of a national company to personalized care.

AMR’s national headquarters, located near Denver, Colorado, supports more than 250 community-based AMR operations nationwide. From Miami to Seattle, Hartford to San Diego, and hundreds of communities in between, AMR is ready to care for people and communities in need.

Our focus is clear, as stated our company’s values: Patient Focused, Customer Centered, Caregiver Inspired. These three phrases are at the heart of every call, in every community, every day.

From emergency 9-1-1 calls to non-emergency transports to specialized medical teams that serve remote wilderness areas, and more, AMR has the strength to provide patients and customers the right service at the right time. Our national reach and experience allow us to deliver the right service to communities as well, whether AMR manages the entire emergency medical system or engages in a private-public partnership to best serve an area’s need.

Understanding your needs. Connecting with best solutions.
That’s our business.
That’s our personal promise.

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