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Customer Care Representative

Lennar Homes Tempe Full-Time
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Overview

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 
  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
  • Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within five (5) days
  • Schedule and supervise trade partner repairs in homes after delivery to homeowner
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance.  Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials
  • Participate in emergency on call rotation service schedule
  • Work with Customer Service Manager on special projects as needed
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed
  • Perform all other duties as assigned


Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

 
  • Four (4) years residential, customer care or construction field required
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel
  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player
 

PHYSICAL REQUIREMENTS:

 

Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of fifty (50) pounds, occasionally operate construction equipment.  Finger dexterity may be required to operate a computer keyboard and calculator.

#CB

 

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 2019-5358

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The history of our Company is amazing. Lennar began in 1954, as F&R Builders, co-founded by Gene Fisher and Arnold Rosen. In 1956 Leonard Miller joined F&R by investing $10,000 and replacing Gene as Arnold’s partner. Through Leonard’s guidance and Arnold’s attention to construction, our hallmark traits of Quality, Value and Integrity were born. In 1970 we became a public Company under the corporate banner of Lennar, a combination of Leonard and Arnold’s names.

Through the years, Lennar has grown to a disciplined and spirited team of Associates who have fine-tuned the art of identifying and capturing opportunities to grow and become an even better Company. The result is a long proven track record of strategically timed and impeccably executed expansions into new markets. As a result, Lennar now builds homes in some of the most desirable cities and states to live in all across America, and has now become one of the most respected homebuilders in the nation.

Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.

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