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Customer Service Representative

BCforward Clay, IN Contractor
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Customer Service Representative

BCforward is seeking a highly motivated and experienced Customer Service Representative.

Minimum Qualifications

Ø Minimum of a high school diploma; Associate or Bachelor's degree preferred.

Ø Must be willing to work from home

Ø Minimum 1-2 years of experience in customer service setting.

Ø Ability to communicate effectively with clients.

Ø Ability to effectively and professionally communicate orally and in writing.

Ø Excellent listening skills.

Ø Exceptional analytical skills to help ascertain how client can best serve each member.

Ø Excellent organizational skills.

Ø Excellent computer skills including keyboarding, proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, and the ability to learn additional databases.

Responsibilities and Expectations

Ø Make outbound calls with members to provide client information.

Ø Provide prompt, courteous, and accurate responses to inquiries and concerns as defined by organizational standards.

Ø Recognize and respond to the inquiries and concerns of the clients in a timely manner(same day if possible).

Ø Document all contacts with clients.

Ø Complete special projects as needed and assigned.

Ø Maintain confidentiality of all information to which there is access.

Ø Perform other duties as assigned.

Ø Provide weekly updates on progress of activities

About BCforward

BCforward is a minority owned IT recruiting, consulting and staffing firm headquartered in Indianapolis with offices in 17 states and India. The company was founded in 1998 and is currently the largest consulting firm and largest MBE certified firm headquartered in Indianapolis, Indiana. Our team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. For more information, visit [ Link removed ] - Click here to apply to Customer Service Representative.

Interested candidates please send resume in Word format Please reference job code 107227 when responding to this ad.


Ø Minimum of a high school diploma; Associate or Bachelor's degree preferred. Ø Must be willing to work from home Ø Minimum 1-2 years of experience in customer service setting. Ø Ability to communicate effectively with clients. Excellent computer skills including keyboarding, proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, and the ability to learn additional databases.

Recommended skills

Active Listening
Microsoft Excel
Microsoft Word
Microsoft Outlook
Customer Service
Confidentiality
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Job ID: BCforward_107227

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