Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Manager, Social Media Complaints

Beacon Health Options Remote, MA Full-Time
$71,542.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply on company site

About the Position:

The Manager - Member and Provider Social Media Complaints will be responsible for ensuring that member and provider social media and executive level complaints are swiftly reacted to and disposed.  The manager will be the member/providers strong advocate throughout the Beacon verticals.

Position Responsibilities:

  • Own the engagement of dissatisfied provider or member stakeholders who have posted negative Beacon comments on social media sites.
  • Upon identification of a dissatisfied stakeholder, that Manager will outreach the stakeholder to secure specifics, defuse the stakeholder’s concern and trigger an internal investigation.
  • The Manager will assign a severity tier of the stakeholder complaint (i.e., life threatening, Beacon Brand impact, etc.) and requisite Service Level Agreements (SLAs).
  • Engage the Executive Level Complaint Points of Contacts to dissect/investigate the stakeholder’s issue and determine and agree on appropriate Beacon vertical ownership.
  • Act as an Ombudsperson representing the stakeholder’s concern and drive/challenge the internal departments to ensure the stakeholder’s needs/concerns are remediated and/or satisfied. The Manager will assess and ensure the adequacy of the remediation with the Beacon verticals.
  • Follow up with the provider or member stakeholder to advise of findings and, if applicable, next steps for remediation
  • Formulate, analyze and provide summary reporting of provider and member social media complaints
  • Periodically present to Beacon Reliability Committee (including Beacon’s C-suite) on the aggregation of these complaints and SLA compliance..
  • Support the Executive level complaint process
  • Other duties as defined.

Position Requirements:

Education: Bachelors Required 

Relevant Work Experience: 4-6 years in health care, 2+ years in an Ombudsperson-like capacity and  health care project management preferred

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.

$REM

 

Recommended skills

Service Level Agreement
Driving

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$71,542
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: MANAG01507

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.