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Systems Administrator

Indiana University Bloomington, IN Full-Time
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Job Summary

Under minimal supervision, complete tasks related to the implementation, development, and architecture of broad-based endpoint management. Participate in cross group collaborations and help develop the strategy which unifies and standardizes the Indiana University Windows Device Management platform, which utilizes Microsoft's System Center Configuration Manager (SCCM) . Operate as part of a team delivering Microsoft's SCCM and related features to various Indiana University departmental IT environments. This includes planning, analysis, troubleshooting, integration, installation, operations, and maintenance of the SCCM environment and related features and services.

Primary Job Duties and Responsibilities:
  • Manage, operate, and maintain SCCM infrastructure with over 35,000 clients.
  • Perform patch management, application packaging and distribution, and operating system deployment (OSD).
  • Maintain, update, and troubleshoot workstation images and task sequences with SCCM Operating System Deployment.
  • Create and administer advertisements, programs, collections, virtual applications, reports and queries in System Control Configuration.
  • Troubleshoot failed systems management deployments and repair client health issues.
  • Perform daily SCCM infrastructure and client health monitoring and repair issues.
  • Provide accurate and timely logging of all problems, requests and resolutions in ticketing systems.
  • Analyze tickets and/or reports from multiple sources and implement solutions to resolve outstanding findings.

Required Qualifications

Bachelor's degree from an accredited institution and two years of related experience in system administration or workstation/desktop engineering/support in Windows server 2012 and above and/or Windows 7 desktop and above environments as well as experience in performing patch management in a predominantly Windows environment.

Combinations of education and related experience may be considered.

Strong Troubleshooting and analytical skills. Desire to learn new technologies. Experience in Microsoft Windows Server systems, development, and operations. Capable of developing an information systems strategy, implementing, training, and maximizing effective technologies. Broad based information processing experience in all areas of computing. Knowledgeable in a variety of software and hardware. Ability to operate effectively in a complex and dynamic environment. Capable of functioning as key project resource and able to participate in ad-hoc committees. Presentation skills with the ability to explain technical concepts to non-technical audiences. Strong analytical and problem solving skills. Ability to manage and guide a complex range of functions and relationships within teams and departments for the entire university. Capable of working with staff, faculty and university departments.

Preferred Qualifications

Degree in Computer Science, Business Systems, or a related discipline. Experience in managing server virtualization technologies, and enterprise storage resources. Experience in utilizing the SCCM v1511 or newer. Experience in troubleshooting SCCM clients. Experience in using SCCM to conduct patch management across servers and workstations. Experience in troubleshooting and resolving SCCM issues. Experience in troubleshooting remote systems.

Working Conditions / Demands

Due to the underlying services delivered to the university community 24 hours per day, in addition to the normal Monday - Friday office hours, this position will require, as needed, work before/after the normal daily office hours, on weekends, occasional holidays, and at times over night. This applies to such activities as: being "on call" to resolve issues impacting the delivery of production services, or high priority UITS projects, performing needed hardware or software maintenance, installation, and upgrade activities; and supporting the implementation of new releases of services and applications. Hours worked in this category for sustained periods of time because of extraordinary or seasonal workloads would be eligible for additional time off (day-for-day basis) at the department's discretion.

Many of these systems require continuous operation, high availability and 24 x 7 x 365 support. As such, the candidate maintains a flexible work schedule. Supported servers and systems are located in both Bloomington and Indianapolis, necessitating occasional travel.

Job Classification

Salary Plan: PAE

Salary Grade: 3IT

FLSA: Exempt

Job Function: Information Technology

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. [ Link removed ] - Click here to apply to Systems Administrator.


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