Work with stakeholders in operations and strategic advisors across the organization to understand the evolving needs for operational response to issues. Must be able to look at current state as well as evolving needs and future strategic direction to build a directional roadmap. Ensure that there is appropriate prioritization to address the needs in context of the operational case processing & response area. Also work collaboratively with other capability product owners to align with a large overarching project initiative. Work collaboratively to understand and engage as a stakeholder in other related workstreams in the larger initiative.
Working with a team of analysts/capability/product owners transform the needs into meaningful features & user stories that can be shared and understood across the various teams that will be involved in implementing the functionality. Work with an agile process to enable incremental improvements and support agile prioritization and adjustment. Ensure there is effective collaboration and communications across the operational users and the technology teams to effectively communicate the needs and enable successful implementation.
Understands market needs and transforms these into features and user stories, conducts work prioritization, and manages sprints & development of new features/capabilities for a product line of larger size and/or complexity.
+ Responsible for the development of new capabilities and extensions of existing capabilities (from capability initialization through launch and stabilization) for a product line of larger size and/or complexity
+ Establishes and monitors timelines and costs consistent with development methodology; uses agile methodology for completing work tasks, as required
+ Recommends and manages capability development methodology (e.g. agile vs. waterfall)
+ Creates and approves user stories / capability features that satisfy customer needs; plans sprint activities and is responsible for managing the backlog of capabilities / services
+ Collaborates with Product Managers and provides rapid response to questions that may arise during the development cycle
+ Leads cross-functional capability development to support successful/timely releases
+ Oversees performance against success criteria, including customer perspective and UAT/OT
+ Leads the daily meetings, planning sessions and retrospectives
+ Acts as advocate for customer needs throughout the development process
+ Provides input into, clarify requirements and constraints to enable the solution design process
+ Balances capability needs with enterprise needs (e.g., use of shared services in the capability solution)
+ Collaborates with IT and other areas in ETS (and/or external parties) to define the development needs/requirements; identifies stages, and approach to development
+ Tracks and manages capability development to ensure alignment with established capability requirements and market / user feedback
+ Modifies/changes capability features and requirements in response to new information on markets/customers from Product Managers
+ Ensures cross-functional and operational requirements are considered, agreed with the Product Managers, and addressed as part of the development effort
+ Establishes and maintains plan for user / market engagement in the development
+ Uses feedback from user engagement to adapt / modify requirements, features, prioritization of features, and capability performance
+ Tests market receptivity to assumptions of capability value and willingness to purchase
+ Responsible for ensuring quality standards established for capability are attained
+ Responsible for ensuring that capability features are consistent with customer needs
+ Sets and manages capability development timelines and costs
+ Work with FCEs to ensure that cost estimates are validated and that FCEs operate within expected costs
+ Tracks and reports on the implications of development decisions for the P how a capability needs to perform for a customer is embodied in the design of the capability, including for technical specifications
+ Must have excellent communications skills.
+ Should have vision and execution experience.
+ Be able to report on progress and identify potential risks and mitigations.
+ Strong market / customer orientation and skills in using multiple avenues and various scale to test market receptivity and willingness to purchase
+ Knowledge of multiple approaches to capability development and how to execute on them
+ In-depth understanding of Agile methodology (tools, processes, roles)
+ Ability to understand minimum viable capability requirements and prioritize accordingly
+ Exhibits strong leadership, team-building, and communication skills
+ Possess solid management skills (e.g. ability to manager deadlines, prioritize assignment of tasks, identify issues and mitigate / manage risks)
+ Possess strong digital acumen and understanding of digital technologies
**Education, Certifications, or Special Licenses:**
Undergraduate degree (or equivalent experience) in related fields such as: Business, Information Technology, Process Engineering or other areas combined with relevant work experience is required
**Relevant Years of Experience Required:**
+ At least 7 years of combined experience in a combination of project management, consulting, Agile development or information technology (project management alone is insufficient)
+ Agile capability/product/service management experience
**ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.**
**ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.**
Keyword: Agile Methodologies, Software Project Management, Agile Project Management, Software Development Life Cycle (SDLC), Requirements Analysis, Business Analysis, User Stories, Capabilities
From: Educational Testing Service
- Agile Methodology
- Business Analysis
- Customer Demand Planning
- Financial Management