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- Mount Laurel, NJ
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Branch Customer Service Coordinator
TTI, Inc. • Mount Laurel, NJ
Posted 10 days ago
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The Branch Customer Service Coordinator support to the branch sales force by assisting with customer inquiries, the coordination special customer request and issue resolution.
Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
Provides information to customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
Assist the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
Participates in the company Total Quality process by following established policies and procedures.
Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.
EDUCATION & EXPERIENCE
Requires a High School Diploma or GED with 6 months experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.
SKILLS & CERTIFICATIONS
• Knowledge of company product lines, services, policies and procedures.
• Ability to use the computer system proficiently.
• Possesses excellent verbal and written communication skills.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios and percentages.
TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.