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Senior Program Manager (McLean, VA, US, 22102)

Intelsat West McLean Full-Time
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Equal Opportunity/Affirmative Action Employer including Vets and Disabled






Your role in helping us shape the future:

Plan and direct all activities related to the successful completion of major satellite and terrestrial communication network programs and projects during major proposal development and after contracts are executed.  Support proposal generation for complex networks during pre-sales phase. During the post-sale phase, the program manager is responsible for the successful achievement of all program requirements within cost, schedule and technical constraints as well as customer communications and customer satisfaction.

You will coordinate and collaborate with highly matrixed teams across the organization to provide team structure and focus on achieving program objectives with quality, on schedule, and within budget. To accomplish our goal, we are looking for bold thinkers and doers who will continue our legacy of innovation for decades to come.

Are you up to the challenge?

As a talented and motivated professional, the Program Manager (PM) plays an integral role on IGC’s Program Management team. The PM leads all aspects of the service delivery with focus on maintaining compliance to the PM best practices, methodology, and standards. 

Key contributions include:

  • Successfully deliver all program requirements within cost, schedule and technical constraints.
  • Provide excellent customer service through transparent and frequent communication, on-time delivery of service, and timely, proactive resolution of issues.
  • Resolve customer outages or technical issues as primary escalation interface for Intelsat Secure Operations Center (ISOC) and customer until the problem is resolved.
  • Serve as the lead point of contact for customer communications.  Provide coordination of technical resources with IGC and within other Intelsat groups to deliver service.
  • Interface directly with customers and vendors as the company’s lead point-of-contact for all program activities.
  • Produce accurate and timely program status reports and presentations that include financial and programmatic performance to senior management.
  • Support sales and business development teams during large or complex proposal efforts with development of project plan, risk identification and mitigation plans, vendor cost quotes, and selected proposal text.
  • Coordinate systemic issues with customer networks and provide recommendations for solutions based on customer interaction.
  • Oversee and participate in quality control evaluations for equipment and service performance improvements.
  • Participate in negotiations with customers, contractors, and vendors to ensure program oversight and continuity of contractual obligations.

Can you drive these processes?

  • Act as a liaison, both internally and externally, in order to support the development and management of key program relationships.
  • Anticipate program risks and issues and work to provide resolutions which ensure that stakeholder expectations are set appropriately.
  • Effectively communicate information to diverse stakeholders and provide program leadership for the core team.  
  • Facilitate straightforward decisions from complex situations that keep teams and projects moving forward.
  • Establish working relationships with cross-functional teams throughout the company.

You should definitely have:

  • US Citizenship
  • Active TS/SCI clearance is required
  • Bachelor’s degree
  • 10 years of experience (or an equivalent amount of education and work experience)
  • Exceptional analytic skills to translate requirements and designs into successful action plans.
  • Proven problem-solving skills to anticipate the risks of non-performance and incorporate prevention and remediation measures within the implementation plan.
  • Demonstrated conflict resolution skills combined with strong negotiation ability, delivered with a high level of influence and professionalism.
  • Satellite and terrestrial communications background with program or project management responsibilities.
  • Collaboration with engineering and operations staff to implement new services and during trouble resolution.
  • Knowledge and skills to work with matrix project team members across multiple departments and achieve successful project outcomes.

It would be nice if you had:

  • Certified Project Management expertise
  • Experience with telecommunications, satellite communications or other related managed services.
  • Experience with Microsoft Office Products including PowerPoint, Excel, and MS Project

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

    Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Job requires ability to lift up to 5 lbs

  • This role is subject to ITAR
  • Candidates must be a US Citizen.
  • Please review the job bidding by current employees section in the employee handbook prior to applying for this position, thank you.
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

Skills required

Problem Solving
Program Management
Program Development
Determine Best Practices
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Job ID: 546820400


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Intelsat operates the world’s first Globalized Network, delivering high-quality, cost-effective video and broadband services anywhere in the world. Intelsat’s Globalized Network combines the world’s largest satellite backbone with terrestrial infrastructure, managed services and an open, interoperable architecture to enable customers to drive revenue and reach through a new generation of network services.

Thousands of organizations serving billions of people worldwide rely on Intelsat to provide ubiquitous broadband connectivity, multi-format video broadcasting, secure satellite communications and seamless mobility services. The end result is an entirely new world, one that allows us to envision the impossible, connect without boundaries and transform the ways in which we live.

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