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  • Hopewell Township, NJ 08560

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Sr. Business Support Analyst

Johnson & Johnson • Hopewell Township, NJ

Posted 24 days ago

Job Snapshot

Other Great Industries
Business Development

Job Description

Janssen Research and Development, L.L.C., a member of Johnson and Johnson's Family of Companies, is recruiting for a Sr. Business Support Analyst to be based in either Raritan, NJ Titusville, NJ or Spring House, PA

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. We pursue the most promising science, wherever it might be found.

We discover and develop innovative medical solutions to address unmet medical needs in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases. Visit to learn more.

Responsibilities include serving as liaison between the business community and TMF CoE/EBIS partners to provide guidance on TMF process, business use of Electronic Trial Master File (eTMF) system and participation in development of business solutions to meet user needs. Participates in process design and documentation as needed. Reviews metrics and trends and communicates these findings to Management to support identification of gaps in process and efficacies. Assists in the translation of business needs into specifications for the solution.

  • Understands Clinical Trial processes in order to identify opportunities to automate or streamline EBIS business processes and system functionality.

  • Resolves most problems directly within the area of responsibility, or by escalating the problem to the correct resource.

  • Follows established procedures to test new software or enhancements to existing software.

  • Supports Audits/Inspections.

  • Responsible for supporting TMF business user questions within the applicable solution and in collaboration with the

    technical support team

  • Responds to user problems, explains new technologies and presents deliverables.

  • Forms productive relationships with internal business partners by listening, clarifying and responding effectively.

  • Works independently or as a part of a team under general supervision, may coach junior TMF CoE team staff.


  • A BA/BS degree is required.
  • A degree in health, science or information technology is preferred.

  • Pharmaceutical industry experience directly involved with the collection and creation of a variety of TMF content; knowledge of the complete clinical trial process is required

  • Good understanding of the drug development process including ICH/GCP and local regulatory requirements is required

  • Experience in database administration and/or the familiarity of electronic trial master files is preferred.

  • Minimum three years of pharmaceutical and/or clinical trial experience is preferred

  • Superior communication, problem solving and prioritization skills are also required.

  • The individual must be self-motivated with a track record of demonstrated aptitude in working in a team-driven environment.

  • Must have the ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment.

  • Up to 10% travel is required.

Johnson & Johnson

is an equal opportunity employer

Primary Location

United States-New Jersey-Raritan

Other Locations

North America-United States-Pennsylvania-Spring House, North America-United States-New Jersey-Titusville


Janssen Research & Development, LLC. (6084)

Job Function

Clinical Data Management

Requisition ID


Job ID: 0970170921/2-en-us
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Support Analyst

Hopewell Township, NJ