Apex Systems has an opening for an Installation Coordinator here in San Diego CA, Please read below and send your qualified resume to Email blocked - click to apply
Must be willing and able to work from 6.30am-3.30pm and some weekends and holidays.
We are seeking someone with exceptional customer service skills that has worked and thrives in a call center environment.
Installation Coordinator Job Description:
This position is responsible for work order administration activities, including work order scheduling, material procurement and staging and milestone date administration.
The Installation Coordinator is responsible for working closely with our customers, to ensure timely and accurate hardware installation for both new and existing customers. You will also work with our sales team and managing our vendors who are responsible for the installation of tracking and telemetry devices in our customers' fleet vehicles and assets. You will be responsible for scheduling and overseeing the installation of the products, ensuring compliance of the installations to contract specifications and established policies and procedures as well as ensuring the installations are on-time and complete, adhering to the installation schedule and quality guidelines.
Ensure installations are put in a timely manner by identifying installer (Field Technician or subcontractor), coordinating installs with Installer and customers, ensuring that all required components are at the job site on time, issuing purchase orders and completing required paperwork.
Work closely with the Manager to ensure post installation issues are proactively identified and addressed.
Ensure all details and contacts with customers and subcontractor installers are neatly and thoroughly documented.
If appropriate, negotiate price of installation to ensure best price possible.
Research technical problems and find solutions relative to the units, vehicles and network.
Partner with Sales on any deals that are not moving to complete installation.
Ensure tracking unit installation counts properly reflect the installations scheduled and completed.
Performs miscellaneous job-related duties as assigned.
MUST HAVE SKILLS:
Minimum of 2-3 years' experience in a professional services environment in a technical or project management capacity.
Ability to select, train and coach a team of installers.
Excellent communication and organizational skills.
Enjoys working in a fast-paced environment and with internal team members to deliver on assigned projects.
High school diploma or GED.
One or more years of work experience.
6:30am-3:30pm PST Weekends and Company observed Holidays off.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178