Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Rockville, MD
  • Medix

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Desktop Support Technician jobs in Rockville, MD delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Desktop Support Technician

Medix • Rockville, MD

Posted 1 month ago

Job Snapshot

Computer Hardware, Computer Software, Electronics
Customer Service, Information Technology

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Desktop Support Technician
Rockville, MD
6 Months Contract

Our client located in Rockville is seeking a driven, creative and hard-working individual with an entrepreneurial mindset who thrive in a fast-paced, large environment for their Desktop Support Team. The client is one of the leading non-profit global certification organizations and striving to raise global standards of excellence in healthcare and patient safety. The client provides certifications in over 70 different countries and they are looking for a Desktop Support Technician. They will be supporting end users via phone and in person. They will assist with password resets across all systems, troubleshoot connectivity issues, and provide detailed documentation in the issue tracking system. This is a great position for a person who is extremely customer focused, who will own the incident from start to finish, and follow up with customer communications.

Responsibilities include:

  • Support all internal and external customers with computer workstation (hardware and software), telephone, network, operating system, printing, and Internet access problems
  • Provide support for wired and wireless networks
  • Monitor and respond to Help Desk voicemail, 1st and 2nd level corrective action, and problem escalation to appropriate resources when necessary
  • Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, monitors, CD-ROM drives, and other peripheral devices
  • Provide technical support and guidance to users and serves as the IT Liaison to other departments
  • Prioritize help requests according to IT procedures and service level agreements
  • Experience with AV equipment for event set up
  • Update and maintain software and hardware inventory, including coordination of software license agreements
  • Maintain and follow policies and procedures as required for organizational ANSI accreditation


  • Bachelor Degree or equivalent in a related field and a minimum of 3 years of experience in a similar function
  • Demonstrable diagnostic skill in solving operational and performance problems related to desktop and laptop computers, including but not limited to personal computer hardware, operating systems, remote access, and COTS applications
  • Working knowledge of Microsoft Active Directory and Microsoft Exchange
  • Experience using help desk call tracking application and related support utilities
  • Ability to diagnose and resolve remote PC related computing problems
  • Strong interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization
  • Demonstrated skill in writing concise, logical and grammatically correct letters and reports
  • Proven ability to work in a team environment
  • Consistent attention to detail
  • Ability to maintain positive attitude under stressful conditions
  • Strong organizational communication and collaborative skills
  • Advanced technical knowledge of Microsoft Office Suite

Location: Rockville, MD
Placement Type: 6-Month Contract
Shift: Monday - Friday, 8am-4:30pm

Additional Information:

As a W2 hourly employee of Medix during the contract portion, you will have the option to enroll in our talent benefits program, which includes multiple options for Medical, Dental and Vision benefits, 401K Enrollment, and more!

Job ID: 85398
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.