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  • Franklin, TN

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Director, International IT

Carl's Jr. Restaurants LLC • Franklin, TN

Posted 10 days ago

Job Snapshot

Full-Time
Experience - At least 10 year(s)
Other Great Industries
Management, Information Technology

Job Competition

5

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Job Description

The Director, IT International is a critical member of both the International and Corporate IT Leadership teams.  The incumbent will collaborate with the VP Restaurant Technology to help define and lead all IT strategy and direction outside the U.S. and partner with in-country Franchisee resources to ensure effective execution in support of ongoing business operations.  The Director, IT International will act as the primary technology liaison for our International Franchisees and their vendor partners.  This role guides the selection, implementation and maintenance of International restaurant technologies inclusive of POS Hardware, POS Software, Inventory and Labor Management Systems as part of an all-inclusive restaurant technology landscape.Key Responsibilities•Ability to work with International business teams to recognize business issues and propose solutions to using technology (when appropriate) •Ability to work-with and positively influence both international business leaders and information technology teams •Assist the International team to ensure the IT Operations within each country are organized and staffed appropriately, both internally and through third party resources, to achieve growth goals and operational stability •Creating and maintaining technology standards and recommendations that serve as a ready and reliable set of choices for International Franchisees to drive the best opportunity for franchisee success and profitability•Pursues and fosters restaurant technology vendor relationships and assists in achieving the most profitable vendor cost structure on behalf of the international franchisee•Help to deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies for each International Entity •Ensure International markets are ‘secure’ & ‘maintain security’ regarding Payment Card Industry (PCI) & Personal Identifiable Information (PII) standards •Ensure effective Tier I & Tier II support strategies exist and effectively function within International markets •Leverage CKE knowledge assets, including those for architecture, security, disaster recovery, standards, purchasing, and service provision for various International IT organizations •Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts •Regular and frequent evaluation and documentation of the global state of technology vendor viability, capability, interoperability, and local support networks by geopolitical region for QSR (“Quick Serve Restaurant”) technologies such as:•POS Hardware and Software, Inventory and Labor Management Systems, Restaurant Reporting Systems, Order Confirmation Systems, Drive-Through Timer Systems, Digital Menu Systems, Kitchen Management Systems, Payment Systems•Review performance of International IT systems to determine operating costs, productivity levels, and upgrade requirements 
Experiences and Competencies•Excellent communication skills (written and verbal), including facilitation and team leadership.•Self-starter, self-motivated and capable of working independently or within a team •Strong background in system development and implementation lifecycles•Background in Cloud based integration projects•Strong organizational and time management skills and able to handle multiple projects and tasks •Positive attitude and ability to handle stress well in a highly changing environment  •Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support•Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Minimum Qualifications•Degree in the field of computer science or information systems or related field required or equivalent combination of education and experience required. •Minimum of 10 years IT experience with at least 2 years directly related to international IT   •Minimum of 5 years of experience managing and/or directing an IT operation with a high preference managing team members internationally •International experience in one or more countries, preference to Europe and Asia/Pac regions •Experience in the Retail industry, with preference to Casual Dining or Quick Service environments required •Proven experience in IT infrastructure strategic planning and development, project management, and policy development •Must have a firm understanding of PCI-DSS compliance standards •Ability to coordinate and drive IT Operations without direct authority over the staff •Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including restaurant-specific hardware and applications •Experience with systems design and development from business requirements analysis through to day-to-day management •Demonstrated ability to apply technology in solving business problems •Knowledge of applicable laws and regulations in various countries as they relate to IT •Strong understanding of human resource management principles, practices, and procedures•Ability to travel internationally up to 60-70%, as requirements dictate
Preferred Qualifications
•Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred 
Job ID: FRA0AJ
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