Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Franklin, TN

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Human Resources (HR) Director jobs in Franklin, TN delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Director, International IT

Carl's Jr. Restaurants LLC • Franklin, TN

Posted 10 days ago

Job Snapshot

Experience - At least 10 year(s)
Other Great Industries
Management, Information Technology

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

The Director, IT International is a critical member of both the International and Corporate IT Leadership teams.  The incumbent will collaborate with the VP Restaurant Technology to help define and lead all IT strategy and direction outside the U.S. and partner with in-country Franchisee resources to ensure effective execution in support of ongoing business operations.  The Director, IT International will act as the primary technology liaison for our International Franchisees and their vendor partners.  This role guides the selection, implementation and maintenance of International restaurant technologies inclusive of POS Hardware, POS Software, Inventory and Labor Management Systems as part of an all-inclusive restaurant technology landscape.Key Responsibilities•Ability to work with International business teams to recognize business issues and propose solutions to using technology (when appropriate) •Ability to work-with and positively influence both international business leaders and information technology teams •Assist the International team to ensure the IT Operations within each country are organized and staffed appropriately, both internally and through third party resources, to achieve growth goals and operational stability •Creating and maintaining technology standards and recommendations that serve as a ready and reliable set of choices for International Franchisees to drive the best opportunity for franchisee success and profitability•Pursues and fosters restaurant technology vendor relationships and assists in achieving the most profitable vendor cost structure on behalf of the international franchisee•Help to deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies for each International Entity •Ensure International markets are ‘secure’ & ‘maintain security’ regarding Payment Card Industry (PCI) & Personal Identifiable Information (PII) standards •Ensure effective Tier I & Tier II support strategies exist and effectively function within International markets •Leverage CKE knowledge assets, including those for architecture, security, disaster recovery, standards, purchasing, and service provision for various International IT organizations •Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts •Regular and frequent evaluation and documentation of the global state of technology vendor viability, capability, interoperability, and local support networks by geopolitical region for QSR (“Quick Serve Restaurant”) technologies such as:•POS Hardware and Software, Inventory and Labor Management Systems, Restaurant Reporting Systems, Order Confirmation Systems, Drive-Through Timer Systems, Digital Menu Systems, Kitchen Management Systems, Payment Systems•Review performance of International IT systems to determine operating costs, productivity levels, and upgrade requirements 
Experiences and Competencies•Excellent communication skills (written and verbal), including facilitation and team leadership.•Self-starter, self-motivated and capable of working independently or within a team •Strong background in system development and implementation lifecycles•Background in Cloud based integration projects•Strong organizational and time management skills and able to handle multiple projects and tasks •Positive attitude and ability to handle stress well in a highly changing environment  •Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support•Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Minimum Qualifications•Degree in the field of computer science or information systems or related field required or equivalent combination of education and experience required. •Minimum of 10 years IT experience with at least 2 years directly related to international IT   •Minimum of 5 years of experience managing and/or directing an IT operation with a high preference managing team members internationally •International experience in one or more countries, preference to Europe and Asia/Pac regions •Experience in the Retail industry, with preference to Casual Dining or Quick Service environments required •Proven experience in IT infrastructure strategic planning and development, project management, and policy development •Must have a firm understanding of PCI-DSS compliance standards •Ability to coordinate and drive IT Operations without direct authority over the staff •Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including restaurant-specific hardware and applications •Experience with systems design and development from business requirements analysis through to day-to-day management •Demonstrated ability to apply technology in solving business problems •Knowledge of applicable laws and regulations in various countries as they relate to IT •Strong understanding of human resource management principles, practices, and procedures•Ability to travel internationally up to 60-70%, as requirements dictate
Preferred Qualifications
•Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred 
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Carl's Jr. Restaurants LLC

View All Similar Jobs View All Similar Jobs