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Customer Service Rep

CIRCOR International, Inc Corona Full-Time
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DIRECT REPORTING: Customer Service Manager




Position Summary

Improve levels of customer satisfaction in all facets of customer service consistent with business goals.  Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained.  Maintain a professional image while answering customer inquiries and resolving outstanding concerns.

Principal Activities

  • Builds long-term relationships with new and existing customers
  • Contributes daily to team success by displaying a positive attitude while assisting customers and employees
  • Answers customer inquiries in person, on the phone, and through email
  • Supports customer visits and coordinates cross organizational resources
  • Provides customers with price and delivery to fulfill RFQ’s
  • Follows up on outstanding quotes and converts to orders
  • Completes contract review, order entry and submits PO’s for internal flow down execution
  • Accesses and maintains customer portals daily for assigned accounts
  • Displays empathy for customer concerns and handles situations in the best interest of the company and customer
  • Researches and resolves pending items, customer concerns and complaints in a timely manner
  • Coordinates with internal departments to support expedite requests and create recovery plans for delinquent orders
  • Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
  • Evaluates customer demand inquiries and mitigates risk for customers and the company
  • Maintains account specific work instructions for assigned customers
  • Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
  • Assists Accounting and Shared Services with collection efforts
  • Complies with export compliance guidelines
  • Follows company policies and procedures
  • Actively supports CIRCOR Operating System and contributes to 6S initiatives
  • Provides further support as requested

Recommended skills

Displaying (Exhibition)
Customer Relationship Management
Customer Satisfaction
Customer Service


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Customer Service Rep
Estimated Salary: $69K
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Job ID: 3380/535


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