BASIC FUNCTION:

Responsible for creating retail sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

KEY RESPONSIBILITIES;

Drives Sales

• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
• Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of features and benefits of existing and new product line
• Meet or exceed established goals as set by management

Customer Focus

• Provide the highest level of customer service to all current and future customers

• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow-up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide store support to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

People

• Maintain a positive working relationship with all store associates

Operational Excellence

• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
• Adhere to general store operational procedures and guidelines
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible to accurately complete the daily On-Point system log
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Consistently schedule deliveries with customers
• Other duties as assigned

MINIMUM JOB REQUIREMENTS:

• Previous retail selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook

Sales Associate:

• High School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred

SUPERVISORY RESPONSIBILITIES: None