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Company Contact Info

  • Phoenix, AZ
  • U-Haul

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Roadside Assistance Agent - Seasonal (Work from Home)

U-Haul • Phoenix, AZ

Posted 26 days ago

Job Snapshot

Customer Service, Entry Level, Telecommunications


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Job Description

Enjoy working from the comfort of your own home office!

Availability Requirements for this position-

(If your availability does not match the needs for this position, please view other openings.)

Seasonal, Full-Time opening through October 1st with scheduling needs of up to 40 hours a week. Must be available Monday - Friday 10 am - 11 pm, and Saturday or Sunday for 10 hours between 10 am - 11 pm (AZ Time)

Training Requirements for this position-

100% attendance is required for the first 90 days of employment.

Orientation - March 12th & March 15th @ 4 pm-6 pm (AZ time)

Educational period begins - Week of March 19th Monday-Friday @ 5 pm-10 pm (AZ time) for 3 weeks.

Must be available to work Holidays.

Our state-of-the-art Call Center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls handling and determining a resolution to escalated calls during their rental.

  • Provide exceptional customer service with a sense of urgency by identifying the problem, selecting and dispatching appropriate repair services.
  • Rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations.
  • Adding details and maintaining essential documentation for all rental contracts.
  • Your primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive. This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.

This job might be for you if:

If you are looking for a part-time position
You enjoy helping people and love being rewarded for your performance
You thrive in a fast paced environment with a focus on quality and attention to detail
You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens
You communicate efficiently through Instant Messenger
You have the perfect home-office free of distractions and background noise
You have a good understanding of U.S. geography

This position prefers an individual that is mechanically inclined or has a general knowledge of mechanical and automotive skills.

A non-wireless USB headset with microphone. A USB headset means that the headset must plug into the computer using a USB port. A headset that plugs into the headset and microphone jack is not allowed because it is not compatible.

Internet requirements: Broadband/high speed internet with at least 2MB upload and 5MB download with a ping below 70. 5MB upload and 10MB download is preferred for a better experience.

Computer requirements: Windows 7, 8 or 10 is preferred. At least 8G of RAM, 5GB of hard disc space available and a processor with a score of 2500 or greater. Windows 7, 8 or 10 is preferred. A Mac is permitted if it meets all other requirements and you are proficient using a Mac OS. Due to compatibility a Mac may not be allowed for some positions.

To check your computer memory and obtain the name of your processor you can do the following:

Windows Operating System:

  • Press the windows key (key with the windows symbol) and the "R" key on your keyboard at the same time to launch the Run prompt.
  • Type dxdiag and click OK.
  • Click No for prompt to check if drivers are digitally signed.

Mac Operating System:

  • Open Apple menu and click About This Mac.
  • Click System Report.

To find your processor score go to this website and type the name of your processor in the space provided (do not copy/paste). Your processor must have a score of 2500 or greater to be compatible.

Anti-Virus/ PCI (Payment Card Industry) requirement: Install/use the Company provided anti-virus software. May not have any other anti-virus programs installed/running other than the Company provided anti-virus software.

The following are not allowed for any work from home position due to security, compatibility, performance or other concerns:

A non-secure, open or public wireless internet connection.

Mobile hot-spot/tethering, satellite internet service or similar.

Windows XP or Vista operating system.

A rental, rent-to-own or public computer/laptop.

Using non-work related programs while working.

Join our team today and embark on your home career with ample room for growth and exciting opportunities.

Job ID: R13984
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