Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 3770 South Las Vegas Boulevard
    Las Vegas, NV 89109

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Director of Operations jobs in Las Vegas, NV delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Director Hotel Operations - NoMad Las Vegas

MGM Resorts International • Las Vegas, NV

Posted 13 days ago

Job Snapshot

Full-Time
Hotel - Resort
Hospitality - Hotel
0

Applicant

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Grade:

It is the responsibility of the Director of Operations – NoMad Las Vegas to provide leadership and direction for all departments within the NoMad Las Vegas property.  The Director of Operations – NoMad Las Vegas will also oversee the consistent delivery of guest service for the property and execute on the strategic plan and vision defined. Sets the standard for living MGM Resorts guiding principles to drive a culture of inclusion, teamwork, integrity, and excellence.


  • Has an in-depth knowledge of all operational aspects within the arrival/departure/Front Office/Concierge and customer development/experiences/correspondence disciplines
  • Analyze and observe experiential customer interactions with regard to arrival, departure and on-site interactions making applicable changes
  • Provide strategic direction based upon observations and in compliance with the Company’s overall goals and objectives – ability to establish a vision and objectives for the departments overseen
  • Provides leadership and direction in the development, execution and measurement of guest service standards within the Hotel Division consistent with the Company’s core standards
  • Ensures that staffing levels match business demands in relation to the pre-established productivity standards
  • Ensure that all aspects of the events and other special occasions are coordinated and all departments that work with NoMad are prepared
  • Develops a culture that promotes effective communication, service excellence, teamwork, feedback, respect, recognition, employee satisfaction and diversity
  • Works with Sales, Casino Marketing and other service departments in understanding the VIP customers and directing / developing programs to ensure their overall guest satisfaction
  • Works closely with management to ensure the establishment of sounds business practices
  • Serves as the primary point of contact for service training
  • Assists the Park MGM Marketing team with the development of establishing the NoMad as a separate and unique brand
  • Assists the Park MGM Marketing team with creating a campaign to increase the awareness of NoMad
  • Develops a culture that creates one on one relationships with NoMad guests by creating programs for personalized communication
  • Provides oversight for the operating margin of applicable departments understanding top line revenue growth opportunities as well as controlling costs in order to maximize EBITDA
  • Conduct staff meetings as applicable
  • Stay current and knowledgeable of the latest industry equipment, technology, and best practices
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
  • Provides macro-level strategic direction for key Hotel Operations functions including Park Hosts along with working directly with Housekeeping, Front Services, PBX, Sales, and Casino Marketing
  • Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Hotel Operations
  • Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects
  • Direct leadership responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
  • Directs all team members to ensure all comply with company policies, legal requirements and collective bargaining agreements
  • Ensure adherence to guest service standards within established departmental policies and procedures
  • Work with Engineering on any preventative maintenance programs that are required in order to keep the room and suite product immaculate
  • Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service
  • Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
  • Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
  • Work closely with managerial staff to develop overall skills and growth
  • Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy 
  • Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
  • Monitor, document, and notify the Vice President of Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives.
  • Develop the design, facilitation, and coordination of all training programs which support the core values and customer service culture
  • Develop and create motivational philosophies and activities specific to the needs of the department. 
  • Coach employees and managers regarding performance issues and professional development when necessary.
  • Monitor and reinforce high standards for the property by reviewing and evaluating guest comments and complaints. Develop strategic actions plans consistent with the findings
  • Develop new and analyze existing procedures and special promotions that will improve guest patronage
  • Approve the employment and termination of employees within the direct reporting structure of the position
  • Develop and maintain communications between all operating departments
  • Be knowledgeable of Department and Hotel goals
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials

  • Ensure Hotel property and equipment is properly used and maintained
  • Protect and utilize Hotel assets in a responsible and professional manner
  • Other job related duties as requested

Education and/or Experience:

  • Bachelor’s Degree in Hotel Administration/Hospitality/ related field or equivalent work experience in Hotel Management
  • At least 7 years’ experience in Hotel Operations and/or guest services
  • Luxury resort experience in similar job capacity
  • Exemplary knowledge of guest service skills
  • Professional appearance and demeanor
  • Superior knowledge of Hotel Operations with presentation and organizational skills to function effectively with attention to detail while meeting established deadlines
  • Strong strategic planning, project management skills and superior decision-making while managing multiple priorities
  • Maintain a positive attitude to deal effectively with guests, management and employees
  • High school diploma or equivalent
  • Effectively communicate in English, in both written and oral forms

Preferred:

  • Human Resources, Employee Relations, and Collective Bargaining Agreement knowledge
  • Bilingual, English as the primary or secondary language
  • Previous experience working in a similar resort setting
Job ID: 79597
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.