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Medical Appointment Scheduler 20/Hr job in Saint Paul at Aston Carter

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Medical Appointment Scheduler 20/Hr at Aston Carter

Medical Appointment Scheduler 20/Hr

Aston Carter Saint Paul, MN Full-Time


The Scheduling Rep will be responsible to taking inbound calls within contact center environment. Patients will be calling to schedule an appointment at one of the 50+ clinic locations. The responsibilities will include verifying patients insurance, pre-registration and schedule their appointments at appropriate clinics, transferring to the CareLine (nurse line) when needed). This position will be very fast paced and more complicated than most scheduling positions because this individuals will be handling the scheduling responsibilities for all of the different specialty services which are offered throughout each of the Clinics.

(For example: Someone calls in stating that they have pain in a certain area, are they able to troubleshoot to schedule to the right dept, verify the doctor they are requesting is available based on calendar, verifying insurance is covered, etc). This is NOT a quick 3 minute doc appt call--they could have to set up separate appts for one person for lab, scans, and follow up appts. Most calls have 10-15 steps to follow so the training is intense to learn it all! May also take calls from multiple people in one household.

Will be using EPIC as the electronic medical records system to schedule the appointments.

Call will range from complex and intense to simple and standard appointment scheduling.

Candidate can expect to take 60-70 calls/day with each call averaging a 7 minute talk time.

Must have:

1+ years of client or customer interaction-- Front Desk or Face to Face resolving customer issues.

Understanding of the structure in this role (adhere scheduled breaks, constant sitting at a desk for 8 hours, back to back calls)

Working independently once working from home.

High School diploma/GED to apply

Preferred: Some type of healthcare experience (area of study/volunteer/previous work). Medical terminology is used throughout this role and needs to be learned.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call
or email [ Email address blocked ] - Click here to apply to Medical Appointment Scheduler 20/Hr ([ Email address blocked ] - Click here to apply to Medical Appointment Scheduler 20/Hr) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Recommended Skills

  • Medical Terminology
  • Problem Solving
  • Self Motivation
  • Scheduling
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