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ServiceNow Administrator/Developer - REMOTE at Kelly Services

ServiceNow Administrator/Developer - REMOTE

Kelly Services Work from Home/Remote Full-Time
**** For consideration, please email your updated resume to the recruiter at [ Email address blocked ] - Click here to apply to ServiceNow Administrator/Developer - REMOTE and reference Job ID 8588648****

**ServiceNow Administrator/Developer**

**100% Remote**

**Duration: 8+ months**

**Rate: DOE - W2 only, no C2C**

The ServiceNow Administrator performs configuration, development, support and maintenance of the ServiceNow application. Works with external and internal stakeholders to understand, propose and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, CMDB and other modules. The position is responsible for providing day-to-day system administration services of the ServiceNow platform.They will implement and maintain best practices enabling IS&T to operate efficiently, make informed decisions, and deliver innovation to support the growth expectations of the organization.


? Monitor health, usage and overall compliance of ServiceNow and its applications

? Create and maintain internal technical documentation, manuals, policies and processes

? Facilitate ServiceNow training as required

? Works with IS&T teams to resolve issues and validate programming requirements within their areas of responsibility; understand how ServiceNow can enable IS&T and the business to become more efficient and configure the platform to achieve measurable benefits

? Work closely with the business analysts and development team to assist in the appropriate extension, integration or development of the platform

? Coordinate application and platform upgrades

? Develop systems integrations and process automation

? Analyze, create proof of concepts, design, develop and customize business applications

? Configure and maintain SLA, catalog items and their associated workflows

? General support, administration and maintenance of the ServiceNow platform and associated applications

? Perform day-to-day support of ServiceNow

? Identify system deficiencies and recommend solutions for continual service improvement

? Champion efforts to maintain ServiceNow industry best practices

? Monitor system stability and performance metrics to prevent service degradation or interruption

? Participate in day-to-day interactions with Service Operations management

? Develop, document, and provide feedback on processes, workflows and standard operating procedures for Support Services and other departments

? Participates in and contributes to continual service improvement

? Awareness of and compliance with safety practices


Education / Experience / Background Education:

? Bachelor's degree in IT or relevant experience


? Experience in IT service management (ITSM)

? 5-7 years experience with ServiceNow administration

? Experience troubleshooting integration management, security, and application issues

? Experience with enterprise ServiceNow installs

? Experience with JavaScript, JSON, AJAX, CSS, XHTML and XML

Knowledge / Skills / Abilities

? Exceptional customer service skills

? Strong interpersonal and communication skills

? Able to adapt to a dynamic environment with an ever-changing workload

? Effective writing skills with the ability to document application configurations, system design and architecture

? Strong analytical skills with the ability to extensively analyze business processes and workflow

? Demonstrated ability with ServiceNow incident, change, problem, request, CMDB, service catalog and knowledge management applications

? Ability to analyze, troubleshoot and resolve complex software application related problems

? Applies standard methodology, techniques, procedures and criteria

? Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools and ITIL processes

? Curious and excited by new ideas

? Energized by a fast-paced environment

? Comfortable working as part of a connected team, but self-motivated

? Exceptionally detail-oriented and process driven

Required Certification / Licenses / Training

? ServiceNow System Admin certification (admin or higher)

? ITIL Foundations v3 (minimum)


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **®** **Technology?**

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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