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Implementation Support Engineer

Robert Half Technology Miami Seasonal/Temp
DOE
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Ref ID: 01020-9502290505

Classification: Implementation Support Engineer

Compensation: DOE

Scope of Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve 3rd party API Implementation developer’s issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Communicate to 3rd party developers with clear instruction on issue resolution.
Develop JavaScript and XML code for developer configuration and deployment.
Ability to work within a small team environment with little supervision.
Strong analytical/problem-solving skills with knowledge of the airline industry.
Experience:

Must have 5 year’s experience providing technical support for application software.
Knowledge and experience with XML-based system interfaces, schema design, and XML based tools like SOAPUI are preferred.
Knowledge of NDC API is considered a plus.
Airline travel industry experience is considered a plus.
Background in software development/programming given preference.
Experience working with off/nearshore teams.
Familiar with Bugzilla, and issue management systems (Jira - Service Desk/Zendesk)
BS in Computer Science/Information Systems field or equivalent.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at Phone number blocked - click to apply to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Recommended skills

Soap Ui
Bugzilla
Jira
Extensible Markup Language (Xml)
Java Script (Programming Language)
Complex Problem Solving

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$118,967
Avg. Yearly Salary
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