Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve 3rd party API Implementation developer’s issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Communicate to 3rd party developers with clear instruction on issue resolution.
Ability to work within a small team environment with little supervision.
Strong analytical/problem-solving skills with knowledge of the airline industry.
Must have 5 year’s experience providing technical support for application software.
Knowledge and experience with XML-based system interfaces, schema design, and XML based tools like SOAPUI are preferred.
Knowledge of NDC API is considered a plus.
Airline travel industry experience is considered a plus.
Background in software development/programming given preference.
Experience working with off/nearshore teams.
Familiar with Bugzilla, and issue management systems (Jira - Service Desk/Zendesk)
BS in Computer Science/Information Systems field or equivalent.
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