Icon hamburger
US
Client Representa... in Iowa
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Customer Support Representative I

Kelly Services Johnston Full-Time
$17.43/ hour
Apply Now

Customer Support Representative – Johnston, IA
Kelly Services is currently recruiting for a Customer Support Representative for our client John Deere at its Financial Headquarters location in Johnston, IA. 2-3 weeks of classroom training and an additional 2-4 weeks of on the job training & mentoring with an experienced technician provided. Schedule: Scheduled shifts will be 8 hours and fall between 7am-7pm, Monday-Friday. Rotations occur monthly. Pay Rate: $17.43/hr Job Description 

  • Researches, analyzes, and responds to inquiries of a complex nature
  • Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction
  • Contact customers to resolve outstanding customer service issues
  • Review payment history and account information
  • Update/confirm customer demographics
  • Answer general product questions including: availability, compatibility, warrant registration, extended warranty coverage, Loyalty Rewards programs, etc.  

Skills and Qualifications

  • High School Diploma or Equivalent required, but a Bachelor's Degree in Agriculture, Business, Engineering, IT or a similar discipline preferred
  • Skills in interpersonal communications, negotiation and conflict resolution
  • 6+ months experience with customer service/support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work support hours and occasional holidays to support the business

Term of Assignment

  • June 2019 to June 2022, with a possibility of an extension depending on performance and needs of the client. 
     

Important information: 
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at Email blocked - click to apply; however, your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Support Representative I
$17.43/ hour
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: US41L3KR_BH1572266

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

View the full profile