Project HOPE is VNS Health S Hospice Outreach, Provider and Patient Education and Engagement Project HOPE improves engagement and access to hospice and palliative care services in underrepresented and underserved communities. Project HOPE partners with community hospitals, nursing homes, community based organizations, physicians, families, and faith-based leaders to provide education about hospice care and improve hospice service coordination. The RN Hospice Project HOPE liaison:Responsibilities
- Obtains and documents referral information, including current medications and treatments, physician, patient and primary care persons agreement to Hospice evaluation visit.
- Evaluates patient referrals to determine appropriateness for admissions to the Hospice Program and/or other VNS Healthservices. Accepts or declines referrals based on admission criteria and recommends alternative plans of care as appropriate.
- Conducts in-facility assessments in accordance with VNS HealthHospice care admissions policies and procedures. Under special circumstances, may evaluate and admit patients to inpatient Hospice Care.
- Provides consultation and counseling to referrers, patients and/or families about VNS HealthHospice Care and end of life care options. Provides on-site in-services for hospital staff on Hospice Care and related topics as requested.
- Coordinates initial Hospice care services with the Hospice Team Coordinator, including ordering supplies, equipment, medications, infusion services, continuous care staffing, etc. as needed. Ensures that needed equipment and services are in place prior to patients referral for hospice care.
- Notifies Hospice Team of patients acceptance for services and provides intake data, essential medical background, preliminary care plan and medical orders.
- Determines insurance coverage for requested hospice services and informs patients and families of sources and extent of coverage. Interprets reimbursement and coverage issues to hospital staff and negotiates with third party payor when necessary to expedite discharge.
- Establishes and promotes ongoing collaborative relationships with program staff, institutional personnel, and other facilities to ensure the coordination of appropriate referrals.
- Acts as a liaison to patients and families during the transitional period between patients discharge and the initiation of Hospice Team services in the region.
Licensure: License and current registration to practice as a Registered Professional Nurse
Education: Associates Degree in Nursing required. Bachelors Degree in Nursing or other health related field preferred.
Experience: Minimum of two years of clinical experience, preferably in a Hospice or Palliative Care Program, or Oncology services, required. Strong clinical foundation with the ability to understand and converse in clinical terminology required, particularly with non-clinicians. Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required. Effective oral and written communication skills required. Proficiency in personal computer operations including MS Office applications required. Experience in sales, marketing management, administration, education and/or discharge planning preferred.
Bilingual skills may be required as determined by operational needs.
- Clinical Works
- Customer Service