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- Palo Alto, CA
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Clinical Assistant / Medical Assistant II
Stanford Health Care • Palo Alto, CA
Posted 1 month ago
The Clinical Assistant/ Medical Assistant II functions as a member of the clinic patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician’s time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Clinical Assistant/ Medical Assistant is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician’s appointment schedule and in the coordination of patient care.
This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.
The functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following:
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
Assists physicians with procedure set-ups, patient procedures and examinations.
Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
Administers medication following approved procedures and only after checking medication and dose with a licensed person.
Processes requests for prescription refills according to established practice.
As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
Collects and sends specimens to appropriate labs for testing per protocol.
Assists the physician with maintaining preventive health measures for a panel of patients.
Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
Schedule radiology appointments.
Maintains clean and orderly exam rooms, hallways and work areas.
Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
Provides information, referrals and customer service
Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
Assures appropriate verifications and authorizations are complete before patient sees provider
Assists with all messaging from the patient to the physician in a timely manner.
Coordinates with SHC Special Patient Services
Performs other related and incidental duties as needed or required.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies
and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Education: High School Diploma or GED equivalent, and Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
Experience: Minimum 2 years of directly related experience
Knowledge, Skills, and Abilities
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices