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Customer Retention Specialist

On Track Staffing Alpharetta, GA Full-Time
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OnTrack staffing is assisting a recognized leader in the Classroom Management, IT Asset Management and Internet Safety Software segments.  We are  seeking an ambitious, energetic and highly organized Customer Retention Account Executive to manage all aspects of customer retention in assigned territory;  specifically maximizing annual maintenance conversions from a combination of K12 and Higher Education industry segments

contact [ Link removed ] - Click here to apply to Customer Retention Specialist


Primary Responsibilities:

  •  Communicating updated product information and initiating cross-sell and up-selling activities to existing customer footprint.
  •  Creating and issuing annual renewal quotes in a timely manner and nurturing those opportunities to successful conversion.
  •  Possesses a hunter mentality, skilled at sensible prospecting where appropriate to expand the existing product footprint within current customer locations.
  •  Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce)
  •  Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.
  •  Responsible for accurate forecasting.
  •  Where necessary, support the marketing function such as exhibition attendance, industry events and similar.

Experience & Skills:

  •  Minimum of 2 years prior technology focused inside sales experience - targeting the education vertical would be preferred.
  •  Experience of negotiating / communicating (written and oral) with both instructional / teacher & technology focused audiences
  • Excellent all-round communication skills
  • Intermediate IT literacy including Salesforce experience as well as familiarity and an inquisitive interest in the overall Information Technology environment
  • Requires a highly organized and disciplined approach.
  • Familiarity of social media, using it for self-promotion and building credibility
  • This position can be based out of the US HQ (Alpharetta, GA) or as a remote [US] working position (EST or CST time zones) with limited travel (less than 15-20 days per year) to related regional events.


  • Full Health and Dental Coverage (after qualifying period) + generous PTO allowances.

Recommended skills

Customer Retention
Selling Techniques
Information Technology
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Job ID: 1592588


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