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839c89503ee2883a89c4cc61b42dbf49

Customer Service Representative / Provider Agent

BCforward West Sacramento, CA Full-Time
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Customer Service Representative / Provider Agent

BCforward is seeking a highly motivated and experienced Customer service representative role in West Sacramento CA

Title: Customer service representative

Expected Contract Duration: 12 months

Location: West Sacramento CA

Provider Agents are responsible for responding to general to moderately complex provider telephone calls, troubleshooting and responding provider issues, and conducting outbound call campaigns.

Essential Job Functions

  • Answers telephone calls using an automated system and responds to general to moderately complex provider questions and/or forwards calls to appropriate personnel.
  • Researches provider calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Records calls in a customer relationship management (CRM) ticketing solution, troubleshoots and resolves provider requests and updates provider history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Conducts outbound calls to providers or their agents in response to voicemail inquiries, customer direction or other business needs.

Basic Qualifications

  • High school diploma or G.E.D.
  • 6 months minimum, prefer one or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications

  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions

Work Environment

  • Office environment
  • May require shift or remote work

Contact Name: Kevin Parker

How to Apply: Send your resume to kevin.parker{at}bcforward.com

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

[ Link removed ] - Click here to apply to Customer Service Representative / Provider Agent

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 107060 when responding to this ad.


 

Recommended skills

Complex Problem Solving
Communication
Help Desk
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Job ID: BCforward_107060

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