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Performance Improvement Coordinator

University of Maryland Medical System Baltimore Full-Time
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What You Will Do:

The purpose of the Performance Improvement/Risk Coordinator is to assist the V.P. for Quality and Risk Management in the ongoing measurement and assessment activities of the department. The function of this position includes:
1) Conducting ongoing review of the patient care practices and functions to identify opportunities for improvement.
2) Conducting ongoing reviews of the medical record to monitor the established indicators for important functions identified by the QI/Risk Department to ensure compliance with regulatory agencies standards.
3) Providing a support to the administration and the medical staff, by collecting data on required medical staff measurement and assessment activities. Specifically, the incumbent will function as a clinical expert, clinical resource, consultant, educator, researcher, and special projects coordinator and in compliance with the mission, vision, policies and procedures of the QI/Risk Department and standards of regulatory agencies such as JCAHO, DCRA, NCQA and HCFA.
4) Assistance in the investigation of sentinel and non-sentinel events;
5) Identification of process improvement opportunities to avoid occurrences, reduce reoccurrence, and create / enhance a safe patient environment;
6) Development of educational materials to support the creation / enhancement of a safe patient environment and delivery of quality care;
7) Coordination of implementation and monitoring of corrective actions in process

What You Need to Be Successful:

Minimum: Bachelor of Science degree in health care field, RN, and MSN preferred.

Three years clinical risk management experience in an acute care or other healthcare setting. Demonstrated
computer, word processing, and database skills utilizing Word / WordPerfect, Excel, and PowerPoint. Must
have advanced word processing skills and be proficient with functions such as tables, columns, data
manipulation, management and presentation. Must have proven critical thinking skills and ability to:
a) Analyze complex problems and develop effective solutions;
b) Handle multiple tasks simultaneously;
c) Work effectively with various audiences;
d) Effectively communicate orally and in writing;
e) Work independently; and f) maintain confidentiality of sensitive information.
f) Experience with Six-Sigma and Lean Thinking Applications is a plus

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Job ID: 70107


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The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond.

UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.

The Medical System generates nearly $3.5 billion in economic activity in Maryland. It has 15,000 employees, approximately 2,300 licensed beds, 115,000 annual patient admissions and gross patient revenues of $2 billion.

Member Hospitals

The hospitals and health systems that comprise UMMS are:

    University of Maryland Medical Center- One of the nation's oldest teaching hospitals, this 816-bed facility -- located in downtown Baltimore -- is home to the University of Maryland Marlene and Stewart Greenebaum Cancer Center, the R Adams Cowley Shock Trauma Center, the University of Maryland Children's Hospital and the University of Maryland Division of Transplantation.

    University of Maryland Medical Center Midtown Campus - This 208-bed teaching hospital offers a full spectrum of health care for more than 110,000 people annually. University of Maryland Medical Center Midtown Campus has been providing superior and accessible community health care in West Baltimore and Midtown for more than a century.

    Mt. Washington Pediatric Hospital - This 102-bed pediatric and rehabilitation hospital, located in northwest Baltimore, provides specialty medical care to infants and children with complex medical needs.

   UM Baltimore Washington Medical Center - This 319-bed community hospital, located between Baltimore and Annapolis in Anne Arundel County, offers a wide variety of services and was recently named a "Top 100" hospital for intensive care outcomes by Thomson Reuters.

    UM Charles Regional Medical Center - Located in La Plata, Maryland, this 110-bed community hospital, along with an Ambulatory Surgery Center and OB/GYN Centers in Waldorf and La Plata, serve patients in Charles County and the surrounding areas of southern Maryland.

    UM Rehabilitation and Orthopaedics Institute - This 141-bed facility (formerly Kernan Hospital), located in Woodlawn, is the state's largest rehabilitation and orthopaedic hospital serving both adults and children. It also houses the University of Maryland Complementary Medicine Program.

   UM St. Joseph Medical Center - This 232-bed nonprofit, regional medical center, located in Towson, Md., became a part of the University of Maryland Medical System on December 1, 2012. It features institutes for heart, cancer and orthopaedic care, and offers a full range of clinical diagnostic and treatment services.

   UM Shore Regional Health - Shore Health System became UM Shore Regional Health on July 1, 2013, and consists of the following facilities: UM Shore Medical Center at Chestertown; UM Shore Medical Center at Dorchester and UM Shore Medical Center at Easton, as well as the UM Shore Emergency Center at Queenstown.

   Upper Chesapeake Health System - In July 2009, UMMS announced a strategic affiliation with Upper Chesapeake Health System that is expected to lead to a full merger. Upper Chesapeake Health includes Upper Chesapeake Medical Center in Bel Air and Harford Memorial Hospital in Havre de Grace. The leading health care system and largest private employer in Harford County, Upper Chesapeake Health offers a broad range of healthcare services, technology, and facilities to the residents of northeastern Maryland.

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