We are seeking a Field Technician/Customer Service Engineer to provide break-fix troubleshooting and repair services to our customers.
General FST responsibilities.
40-hrs/week (on-call nights/weekends required).
Must be able to work overtime when required (limited OT with Manager approval beforehand).
Need to be able to clear for Gov't Secret Clearance.
Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
Must be able to provide own transportation.
Provide quality customer and relations through use of customer management skills and other Employees.
Diagnose machine performance problem.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
Installing and repairing Servers
Troubleshoot and installing in LAN-WAN environments
Provide some desk side technical support for hardware and software
Perform analysis to effectively identify potential problems to eliminate problems in the future
Maintain requisite technical competence to support the hardware and software
Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
Taking appropriate actions to mitigate or eliminate hardware/software problems
Handle General Territory.
Perform applicable preventative maintenance, per OEM specifications
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Troubleshooting (Problem Solving)
Complex Problem Solving
Wide Area Networks