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Company Contact Info
- Des Plaines, IL
- Advanced Resources
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Advanced Resources • Des Plaines, IL
Posted 12 days ago
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Job Number: 453382
Call Center Representative
Type of Job
Contract to Hire
Des Plaines, IL
Why Join Us?
A prestigious firm in the northwest suburbs is looking for dedicated Call Center Representative to join their growing customer support team in the Des Plaines location. As our customers' first point of contact, you have a unique opportunity to directly impact the productivity and success of our customers' businesses as well as our company's prestigious reputation in the marketplace.
Goal of the Call Center Representative is to:
1. Deepen new and existing customer relationships by providing exceptional, results-oriented customer service when handling all day-to-day customer inquiries.
2. Act as a brand ambassador and customer advocate, always focused on improving customer satisfaction.
3. Efficiently manage an influx of high priority requests from customers needing your expertise.
What We Look For:
- Personable. You establish and nurture highly effective relationships with customers, colleagues and key stakeholders that support and advance business goals and objectives.
- Problem-solver. You possess hard core competency in executing and determining solution-based action; you're eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
- Tech-Savvy. You are highly proficient in GoTo Meeting, Microsoft Office Suite, Outlook Calendar and achieve a typing speed of 40wmp or greater
- Strong Communicator. Your job is to communicate and relate to many different people, so you've learned that being a keen listener and dynamic question-asker are the keys to success in effective communication.
What Do I Need to Qualify?
- Previous customer service or call center experience preferred
If you decide to apply, please know that every complete application will be carefully reviewed by a real person, not a computer. We understand that it is a time commitment to prepare an application, so we respect your effort by thoughtfully reviewing every complete application and responding one way or another. In return, we ask for your respect-thoughtful review takes time and therefore, we may not be able to get back to all applicants immediately. We appreciate your patience with us.
Thank you for your interest!