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IT Database Analyst II job in Aiea at Sonic Healthcare USA

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IT Database Analyst II at Sonic Healthcare USA

IT Database Analyst II

Sonic Healthcare USA Aiea, HI Full-Time
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Job Functions, Duties, Responsibilities and Position Qualifications:


The IT Database Analyst II will participate with teams of the Department of Information Technology in activities including development, project implementation, data-mining, operations and maintenance of Clinical Laboratories of Hawaii (CLH) information systems. The IT Database Analyst II will provide support to CLH systems by troubleshooting, maintaining, monitoring, modifying and documenting updates to system software and processes.  The IT Database Analyst II will also work extensively with internal and external customers (business partners and vendors) and maintain open lines of communication to provide quality customer service to ensure high satisfaction IT services.  The IT Database Analyst II will be involved in the IT business process and will participate in build sessions, provide input regarding vendor-proposed hardware and software additions and changes; and to perform related duties as assigned.


  • Provides immediate response to technical questions and problems related hardware, network, and application related issues.

  • Maintains technical knowledge by reading publications and attending continuing education courses.

  • Maintains the equipment and devices used by the systems to the satisfaction of the clients.

  • Follows up on all problems associated with the output and prints to the clients.

  • Performs operation maintenance on the mission critical systems (i.e., backup, cleaning, etc.).

  • Knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes.

  • Maintain hardware, software inventory and accurate documentation.

  • Assists in training users on proper operation of equipment and use of basic systems functions.

  • Document request and incident in IT ticketing and tracking system

  • Adheres to safety, confidentiality, compliance, and legal requirements.


  • Bachelor's Degree in biological, laboratory or computer sciences or equivalent IT certification(s).

  • One year experience in IT related areas preferable.

  • Experience in IT related areas.

  • Excellent interpersonal, organizational and customer service skills.

  • Excellent and proven problem-solving and decision-making skills.

  • Successfully passes company drug testing program pre-hire and thereafter on a periodic and or random basis.

  • Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis.

  • Demonstrated and proven ability/experience in accomplishments in all of our five core values:

    • Shine

    • Team

    • Accurate

    • Respect

    • Standardize

Scheduled Weekly Hours:


Work Shift:


Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Job ID: REQ-018624

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