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- San Jose, CA
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IT Site Lead
GAF • San Jose, CA
Posted 7 days ago
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The IT Site Lead will serve as the initiating point of contact during the communication and coordination of any technology issues/incidents, requests and questions from the executive leadership team. The IT Site Lead will be the face of the IT team and will need to be able to represent the IT community in a clear, crisp fashion and manage relationships, conflicts and communication with a high level of efficiency and clarity.
Responsibilities to include:
Provide "White Glove” Concierge Service to executive leadership, designated contacts and other Firm VIPs
Serve as the hands on technology specialist for any senior management and be responsible for the relationship management, and technical expertise critical to the delivery of IT services to executive leadership
Develop a reputation of IT leadership, as both a trusted subject matter expert in IT as well as a reliable partner in coordination of IT initiatives to executive leadership and founders
Communicate complex technical issues in business language
Cultivate and maintain an understanding of the various technology resources available and be able to speak to the benefits and drawbacks for each
Demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner. Must be able to escalate and provide visibility, as appropriate, to senior IT management.
Required to provide 24x7 on-call coverage; will also be expected to travel to other offices and location including home visits in order to provide onsite support when required.
Work very closely with a shared service organization to provide incident response
LEVEL BASED COMPETENCIES
Level Based Competencies are to be designated based on job level and content.
Drive for Results
Good Communication skills (verbal & written)
Developing Decision Making skills
Good Collaboration skills
Good Customer Focus
Initiates Self Action some of the time
Developing Business Acumen
Developing Skills in Building Working Relationships
Developing Stress Tolerance skills
Developing Planning, Organizing & Follow-Up skills
Good Attention to Detail
Good Time Management skills
KNOWLEDGE, SKILLS & ABILITIES
Technical knowledge/skills (entry, intermediate, advanced)
Windows PCs, Macintosh
iPhone, iPad and other wireless devices
Extensive knowledge of and hands-on experience with end user issues pertaining to desktops, laptops, PDA, cell phones, networks, internet etc.
General knowledge/skills (entry, intermediate, advanced)
Proven ability to build credibility and strong customer relationships as a trusted IT advisor who understands business needs and can balance with organizational strategy
Must have hands-on experience supporting senior executive level clientele, with a strong desire to deliver best in class service along with a high level of responsiveness/sense of urgency.
Able to work as part of a team to ensure the seamless delivery of white glove service.
Seasoned professional able to work calmly under pressure and/or challenging conditions
Able to discreetly manage highly confidential/sensitive company and personal information
Very strong communicator with excellent verbal and written skills
Strong relationship building abilities/diplomatic and even-keeled
Creative problem solving skills
Excellent crisis management skills
Bachelor’s Degree in Computer Science, Information Systems, or other related field coupled with 7 years or more of IT work experience.
No of direct reports: n/a
No of indirect reports: n/a
Budget Responsibility: no
Travel Requirements: Up to 25%