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Company Contact Info

  • Reno, NV 89502
  • Hanna Zabaneh

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Part Time Customer Administrative Representative

Enterprise Rent-A-Car • Reno, NV

Posted 21 days ago

Job Snapshot

Part-Time
$11,000.00 /Year
Transportation, Travel
Customer Service, Sales, Retail
Relocation - No
0

Applicant

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Job Description


The Part Time Customer Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

-This position is located at the Airport in Reno, NV.
-This position pays $11.10 hour
-This is a part time position that requires that you are available 20-25 hours per week, (Saturday & Sunday 8:00am to 5:00pm and Wednesday & Thursday 5:00pm to 11:00pm)

  • Make incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • May assist with or perform customer pick-ups in a safe and courteous manner
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup job-related duties as assigned
 

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old
  • High school diploma or GED required; some college preferred
  • Must have at least 6 months of prior customer service, retail, or administrative support experience

  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work at the Airport in Reno, NV.
  • Must be able to work part time position that requires that you are available 20-25 hours per week (Saturday & Sunday 8:00am to 5:00pm and Wednesday & Thursday 5:00pm to 11:00pm)
Job ID: 2018-244355
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