Objective: The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
Recruitment and Engagement Coordinator Primary Responsibilities:
Reflect the core values of K&J In Home Care Services, d.b.a. an independently owned and operated Home Instead franchise.
Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
Develop and implement new recruitment strategies online and within the community.
Schedule and conduct applicant interviews in an efficient and professional manner.
Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
Prepare and publish the monthly newsletter within the deadline
Evaluate and update all orientation and training materials as needed
Plan and successfully execute all CAREGiver meetings
Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by K&J In Home Care Services, (d.b.a. an independently owned and operated Home Instead franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
Must demonstrate excellent organizational skills
Each Home Instead franchise is independently owned and operated.
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