The University of Iowa Hospitals and Clinics department of Orthopedics and Rehabilitation is seeking a full time Clinic Services Specialist to support frontline operations and staff. This position will provide services related to access, scheduling, and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience. Position performs activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests, handling service recovery incidents, ensuring appointments are scheduled appropriately, and using independent judgement to best ensure the patient has an excellent experience.
Duties to include:
Schedule patient appointments and tests and coordinate appointments with other University of Iowa Hospitals and Clinics (UIHC) departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
Performs scheduling for advances procedures and injections
Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
Collect patient insurance co-payments at time of check in; accordance with established UIHC policies; close daily batch and print appropriate paperwork for business office; complete variance reports.
Provide training and onboarding support to new hires
Learn scheduling functions at all Ortho locations and flex locations to provide coverage as needed
Facilitate patient satisfaction initiatives- may participate on committees, implement department patient satisfaction initiatives with team, and implement and reinforce C3 training elements with the team
Update and maintain training documents and team resources
Communicate Epic changes and training team on Epic upgrades as necessary
We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork – guided by compassion – is the best way to work.
We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.
We are committed to ensuring the UI Health Care is an inclusive environment where individuals from the full spectrum of diversity – which includes identity, backgrounds, cultures, ability, and perspective – feel safe, seen and valued.
We dedicate ourselves to equity and fairness in research, health care, education, and health.
Pay grade: 3A [ Link removed ] - Click here to apply to Clinic Services Specialist- Orthopedics
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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Bachelor’s degree or equivalent experience and education
3 years of experience in a frontline health care setting
Excellent written and verbal communication skills
Excellent customer service skills
Ability to organize and prioritize multiple tasks on time and maintain quality standards
Experience working with Microsoft Office, EPIC and Excel
Knowledge of institution and policies, processes, and forms
Knowledge of Orthopedics department and frontline unit policies, processes, and forms
Ability to make decisions requiring interpretation and judgment
Ability to gather, analyze and display data in appropriate format and keep accurate records
Attention to detail
Application Process: In order to be considered, applicants must upload a resume that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on the date the posting closes.
Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. For questions, contact Amanda Petersen at [ Email address blocked ] - Click here to apply to Clinic Services Specialist- Orthopedics.
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services,
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