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End-User Technology Support Specialist job in Miami Beach at Solomon Page

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End-User Technology Support Specialist at Solomon Page

End-User Technology Support Specialist

Solomon Page Miami Beach, FL (On Site) Full-Time
Our investment management client is looking for an End-User Technology Support Specialist. In this role, you will provide white-glove support hardware and software support to the staff, including multiple VIPs and the company founder. This position operates onsite in their Miami Beach office. This company offers a competitive base salary and discretionary bonus based on performance as well as a comprehensive benefits package and other perks. This is an Equal Opportunity Employer.

Responsibilities
  • Provide direct Technology services in-person and via telephone for customers service to users inside the company
  • Act as the primary point of contact for all computer and application concerns
  • Identify, escalate, and research systemic issues across multiple users for resolution
  • Develop deep relationships with the staff to identify areas of technology assistance
  • Assist in technical troubleshooting with subject-matter experts and outside vendors
  • Install and configure computer systems and hardware within the office
  • Maintain asset management inventories
  • Maintain a work log of job tickets and maintenance tasks
  • Participate in major incident / crisis management


Qualifications:
  • 5+ years experience in a similar technology support position, with VIP users, in a customer-service setting
  • In-depth knowledge of Microsoft Windows Operating System, Microsoft Office / O365, iOS (iPhone / iPad), and associated tools
  • Basic understanding of Active Directory and Domain controllers, Network fundamentals (including DNS & DHCP), MacOS, and Audio-Visual technologies (including Crestron & Zoom)
  • Excellent communication skills
  • A positive, customer-service-driven outlook
  • Strong problem-solving skills
  • Ability to prioritize multiple simultaneous tasks
  • Must be able to lift 35 pounds, in support of routine hardware delivery & installation
  • Occasional travel to New York City and other offsite Miami Beach locations required


If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , Twitter , and LinkedIn .

Opportunity Awaits. #LI-AR5
#DICE

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