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PSAP Services Technician - Nationwide (Remote) at Intrado

PSAP Services Technician - Nationwide (Remote)

Intrado Work From Home - WA, WA Full-Time
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Intrado is looking for a PSAP Services Technician to add to its team remote.  The position will be responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed.

So, if you’ve been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let’s get started on something BIG.

Education 
•High school diploma or GED required. Bachelor's degree from an accredited college or university in MIS or Computer Science preferred.

Experience
•Minimum two years of technical customer service experience required.  Minimum one year installation or software training experience preferred.

Technical
•Minimum two years’ experience with networking, Windows based servers and workstations required.  Minimum one year experience with Oracle and SQL preferred.  Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred.  Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred.

Other
•Ability to travel 75% or more of the time.  Basic knowledge of Word and Excel required.

Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. And we do it with a laser focus on reliability. leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 20 years, we have been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services
Intrado Digital Communications Services, formerly a part of Nasdaq corporate solutions, provides additional Public relations solutions so clients can access the latest innovations in communications technology, including reach and engage media, investors, employees and key stakeholders, and gain actionable insight into the performance of their campaigns and communications.
 

Applications will be accepted through 9/21/2020.
Equal Employment Opportunity/Veterans/Disabled

PLEASE NOTE:
•Intrado has strict background check requirements both pre-employment and throughout employment.
•Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
•The company also runs a motor vehicle record check as part of the background check process.
•The Company conducts pre-employment drug screening and periodic screening during employment.
•Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
•Intrado is a tobacco-free workplace.

Recommended skills

Cisco Certified Network Associate
Cisco Certified Network Professional
Installations (Computer Systems)
Microsoft Certified Systems Engineer
Background Checks
Fingerprinting
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Job ID: 130257

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