VP, Ticket Sales and Service

Title: Vice President, Ticket Sales and Service

Department: Ticket Sales & Service

Status: Full-Time, Exempt

Position Summary: The Vice President, Ticket Sales & Service, will report to the Chief Executive Officer and will be responsible for leading and managing the club’s ticketing sales and service department. The selected individual will be a member of the senior executive staff and will help shape the strategic direction of the entire business across all entities and platforms.

Essential Duties and Responsibilities:

• Plan, develop, organize, implement, lead and evaluate the organization’s short, mid and long-term strategic direction for all Ticket Sales opportunities.
• Provide leadership to ticketing department in both sales, service and operations/analytics.
• Develop and implement short and long-term ticketing sales plans.
• Assist in creating corporate culture that motivates staff to perform to their fullest and achieve corporate and personal goals.
• Review league/market/Club data in order to make recommendations on ticket pricing strategy for 2025 and beyond.
• Grow and manage revenue from all ticketing inventory while enhancing service areas and maximizing the fan experience.
• Analyze and identify ways to increase efficiency, improve levels of service and enhance profitability in all areas of responsibility.
• Manage and maximize ticketing platform partnership.
• Work to ensure that ticketing technology and fan experience are seamless, leading edge and positioned to improve sales opportunities.
• Develop effective tracking programs to ensure Sales Representatives are successfully meeting their annual goals.
• Coaching and mentoring of ticket sales professionals to build a strong sales culture.
• Conduct regular meetings with all direct reports and other staff to maintain clear communication, performance expectations and team synergy.
• Develop a clear reporting system to keep ownership informed of weekly/monthly developments.
• All other responsibilities as required.

Background, Skills, and Qualifications:

• Bachelor’s degree or equivalent experience required. MBA Preferred.
• Minimum of 7+ years of experience managing sales functions. Sports experience strongly preferred.
• Senior Management experience required.
• Familiarity with a major sports and entertainment venue.
• Passion for sports and entertainment business.
• Proven successful sales experience with both national and local client relationships and alliances.
• Proven strategic leadership skills.
• Proven experience in strategic business planning.
• Excellent interpersonal skills and superior verbal and written communication skills.
• Ability to handle multiple projects, tasks and priorities.
• Exceptional negotiation skills.
• Exceptional organizational and computer skills.
• Ability to relate to a diverse customer and employee base.
• Ability to manage staff, budgets and resources.
• Ability to collaborate with other departments/organizations over which you have no formal authority.
• Ability to work a flexible schedule, including weekends, evenings and occasional holidays.
• Successful completion of a pre-employment comprehensive background check required.
• Must be legally authorized or able to obtain authorization to work in the US.

Benefits:

Las Vegas Lights FC offers a competitive compensation package, health, dental and vision plan as well as paid time off, paid holidays, complimentary tickets to home games and discounts on team store merchandise.

The information contained in this job description is not exhaustive of all the duties and responsibilities, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. At the discretion of management, duties and responsibilities may change due to reasonable accommodation or other reasons at any time.

Las Vegas Soccer, LLC is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, disability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law.