The Bankcard CSR is responsible for settling monetary funds of debit, credit and gift cards with Card Associations, settle asset and liability general ledger accounts, and complete monetary account adjustment and proof transactions.
Responsibilities include but are not limited to:
Reconcile the Fraud GL.
Reconcile Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement.
Post tickets to appropriate general ledger accounts based on tables.
Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner.
Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management.
Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner. Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
Monitor transaction activity in accordance with prescribed standards.
Prepare routine reports and correspondence and speak effectively with customers or employees.
Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and; participate in the preparation of fraud cases and charge off recommendations.
Continued education in all Bankcard operations and ever-changing Visa and MasterCard operating rules and regulations.
Participate and share in the cross-training of Bankcard Operation essential duties and responsibilities, and special projects and assignments.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
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Job ID: 21-863
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