Operations Specialist IV (Pipeline & Industrials)

This position is responsible for performing complex research and resolution on client accounts; including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues. This position will be responsible for working with utility companies directly and client indirectly.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

Responsible for finding and resolving errors on utility bills being routed for payment.

Collaborating with vendors and/or clients to investigate and resolve exceptions, including, but not limited to:

Unknown, inactive, & summary exceptions

Supplier/hauler changes

Perform consolidation balancing on complex summary billing

Understand and perform deconsolidation process

General ledger & financial coding updates

Manual GL allocations

Perform critical thinking skills to investigate payment discrepancies such as:

Stale checks

Returned checks

Understand and perform account & site merges

Perform bulk FBI uploads

Responsible for finding and resolving errors on Bankruptcy accounts

Understand and complete Bankruptcy proration

Some manual data entry for summary and international invoices

Ensure that follow-up, email, and correspondence are completed in a timely manner.

Follow standard operating procedures within these tasks

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

Education/ Certifications/ Experience

High School Diploma or equivalent required

Requires 2+ years of clerical and/or customer related work experience

Basic understanding of general ledger coding and account set up preferred

Other combinations of experience/education may be considered

May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Competencies/ Skills/ Abilities

Must have excellent phone skills and customer service

Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)

Must be able to organize, prioritize, and use time management tools

Ability to demonstrate basic mathematical aptitude

Must have basic problem-solving abilities

Must be a team player, dependable and have a sense of ownership

Must be able to adapt to change easily

Ability to be proactive in order to provide superior service to clients

Basic understanding of ENGIE Impact services and offerings

Basic understanding of client accrual files and reporting

Strong verbal, written and interpersonal skills.

Other

Passion to drive Engie Impact's mission and values

WORK ENVIRONMENT:

Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week

Health & Safety Working Requirements

Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)

Adjustable ergonomic chair

Proper Lighting

Heating, air conditioning and ventilation to create a comfortable environment

Appropriate internet and bandwidth to conduct business

Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees

As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.

Visual Acuity: Ability to view computer screens and read documents for extended periods.

Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.

Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.

Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.

Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.

Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.

Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as "protected characteristics") as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $19.19-$28.79.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits.Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off. ENGIE complies with all federal, state, and local minimum wage laws.


At ENGIE, our goal is to support, encourage, promote, and thrive on diversity, equity and inclusion, for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace, and is also an affirmative action employer. We are firmly committed to creating an inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. The Company is committed to providing equal employment opportunity to all employees and applicants regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.